Delivery Manager (Public Sector)

Description

The company delivers digital services and Workday solutions for its clients, working across public sector, healthcare, defence and commercial portfolios.

This is a Delivery Manager role in one of those sector portfolios, working with multidisciplinary teams and clients to create the conditions for successful delivery and continuous improvement.

You will build trusted client relationships, help grow the business and contribute to developing people and culture.

Responsibilities

• Define the critical success factors for each project, beyond on time, on budget and to agreed scope, and make sure every work stream has a plan to meet them.
• Manage project finances against agreed commercial and profitability targets, keeping forecasts and reports accurate.
• Spot ways to add value for clients, manage their expectations proactively and resolve issues as they arise.
• Build an environment where teams can do their best work, learn and grow, and help build a positive, inclusive culture.
• Manage, coach and develop a small number of staff, with a focus on their performance.
• Make sure every team member has clear goals, regular feedback and timely, constructive appraisals.
• Make sure team members have learning and development objectives that build the skills the project needs.
• Lead staffing of teams and onboarding of new members.
• Build and maintain constructive, collaborative relationships with the client, other suppliers and third-party stakeholders.
• Set up and enforce appropriate project governance and technical quality standards across the project lifecycle.
• Manage project risks and issues, escalating them where needed.
• Ensure you and your team follow all confidentiality and non-disclosure policies and agreements, and protect information at all times.
• Work with Sales, Account Leads and Account Management to grow existing and new customer relationships, contributing to proposals, procurement and customer engagement.
• Share project successes inside the company, with customers and through external industry channels.
• Know the contracts and commercial terms on your projects and make sure the company does not fall out of compliance.
• Help drive continuous improvement within the Management Capability.
• Keep up with thinking from the Technology, Experience Design and Consulting capabilities and align the project with it where useful.
• Encourage new ideas in technology and process, inside and outside the project.
• Actively support recruitment to help the organisation grow steadily.

Requirements

• You have delivered complex digital programmes in a consultancy, professional services or similar environment.
• You have digital delivery experience and have managed stakeholders in complex settings.
• You have worked in Agile delivery environments.
• You have balanced delivery outcomes, customer needs and commercial considerations, including financial reporting and budget management.
• You have led, coached and developed individuals and teams.
• You have planned capacity and built multidisciplinary teams for complex digital programmes.
• You are able to work on customer sites, which may involve travel when required.
• You are eligible to achieve SC clearance, which requires five years of continuous UK residence and background checks. This applies to the Public and Defence sectors.
• Desirable: You have delivered programmes in government, healthcare, defence or another highly regulated environment.
• Desirable: You are curious about emerging technologies, including AI, and willing to explore how they can improve delivery, team experience and customer outcomes.
• Desirable: You have built business development experience, ideally including winning follow-on work from existing clients.
• Desirable: You have delivered digital transformation projects and have led initiatives that improved management and leadership practices in a team or organisation.

Conditions

The role sits in one of the company's sector client portfolios: Public, Healthcare, Defence or Commercial.

The company welcomes applicants from all backgrounds and treats everyone equally, and you can ask the talent team for adjustments at any point in the process.