Cyber Security - Client Interactions Senior Associate

Description

You will join the Client Interactions & Contracts (CI&C) Global Operations team in Network Information Security (NIS). The team works with stakeholders in several regions to improve service delivery, operational discipline, and transformation work.

The team's aim is to help clients trust the company's information and cyber security controls, using scalable processes, automation, and data to guide decisions.

You will work alongside experienced leaders across the global NIS organization. Your manager will support your growth, set priorities with you, and help you move through a complex international setting. Expect a collaborative style, regular feedback, and a chance to contribute to strategic initiatives.

Responsibilities

• Help roll out transformation, automation, AI, and platform initiatives that raise service quality, efficiency, and scale.
• Build delivery plans, follow milestones, risks, and dependencies, and report progress to stakeholders.
• Coordinate service delivery across global CI&C teams and work with regional and cross-functional partners.
• Track service quality and performance through operational metrics and reporting, and push for continuous improvement.
• Make sure delivery is ready and keep process documentation current so work stays consistent.
• Analyze operational data and trends to surface risks, opportunities, and practical recommendations.
• Support platform enhancements and process optimization.
• Help adopt AI-enabled tools and workflow automation.
• Capture lessons learned and embed continuous improvement across the service.
• Take part in work that strengthens client confidence in the company's security and compliance controls.

Requirements

• At least 2 years of professional experience in service delivery, operations, project management, information security, risk, compliance, or a related field.
• Working knowledge of information security, technology risk, and compliance, including frameworks such as ISO/IEC 27001, NIST, SIG, CCM, and CAIQ.
• Experience with data analysis, operational reporting, and stakeholder coordination, and with balancing competing priorities across a global environment.
• Would help you stand out: experience with Microsoft Copilot, Copilot Studio, or similar AI tools.
• Would help you stand out: understanding of AI agents, workflow orchestration, responsible AI, and governance.
• Would help you stand out: experience with ServiceNow workflows, reporting, knowledge management, or IT service management.
• Would help you stand out: experience with Microsoft Fabric, ServiceNow Now Assist, or similar enterprise AI and data platforms.
• Would help you stand out: experience improving end-to-end processes, automation, integrations, or API-based solutions.
• Would help you stand out: skill with Power BI and familiarity with enterprise integration frameworks, including MCP.

Conditions

30 days of paid time off, including 3 well-being days and 2 extra days at the end of the year.

1 paid volunteering day each year.

The option to work from one of the company's international offices, available from Senior Associate level.

The company is an equal opportunity employer and welcomes applicants from all backgrounds.

Benefits

• Fair pay with no gaps. The company is among the few in the Czech Republic certified for Equal Pay.
• A flexible benefits programme with 45,000 points to spend on what matters to you.
• Training in business, soft, and digital skills, including Alteryx and Power BI, plus further courses and workshops.
• A buddy, regular feedback, and a coach to support your development and career path.
• Well-being support, including Dr. Digital, Human Dynamic programmes, workplace yoga, and running events.
• An ultrabook and an iPhone with unlimited data.
• Social events and Away Days.
• Fast growth in responsibility, with the chance to build experience in months that might otherwise take years.