Customer quality engineer 80 - 100% (f/m/d)

Description

The company makes gas-insulated switchgear in its factory, with the aim of supporting the energy transition and a sustainable future.

Demand for the equipment is rising and the company puts a high priority on product quality and customer support, so the team is growing.

The role mixes technical work with direct customer contact, which makes it varied and interesting. Your work will shape the company's future.

Job ID R0145308. Posted 2026-10-02. Category: Quality Management.

Responsibilities

• Lead root cause analysis for gas-insulated switchgear quality cases.
• Drive quality cases that affect several customers.
• Own internal and external customer complaints and make sure each one gets a fast, lasting fix.
• Manage larger quality cases, find improvements and push them through to implementation.
• Prepare and present reports for internal and external stakeholders.
• Run sustainable improvement projects that stop quality issues from coming back.
• Support or lead on-site investigations.
• Write method statements for troubleshooting cases.
• Cover the quality assurance function, including preparing and leading audits.

Requirements

• 3 to 5 years of experience in electrical power systems.
• A background in quality or project management in the gas-insulated switchgear field.
• A solid understanding of project management practices.
• Knowledge of and experience with root cause analysis methods and tools such as 8D and A3.
• Fluent English. German and other languages are a plus.
• Good communication skills and cultural sensitivity.
• Experience in commissioning GIS systems is a plus.
• Experience in quality management or project management is a plus.

Conditions

Full-time position based in Zurich, Switzerland, on site. Not remote.

Workload of 80 to 100%.

Flexible working practices are offered.

The company conducts pre-employment background checks in line with applicable law. Some roles may require more extensive screening, and candidates are notified and asked for consent where required.

Accommodation requests from applicants with disabilities are handled through the application process; other messages will not get a response.

Benefits

• The role allows you to develop your skills and grow in an environment open to all employees.