Customer Infrastructure Engineer

Description

Why the company? Because we’re more than just a job!

At the company, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people .

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission: Delight customers, optimise processes!

As a Customer Infrastructure Engineer at the company, you own the full technical journey of our customers - from the first presales check to ongoing operations. You’re the primary technical point of contact , bridging the company and customer IT. By validating infrastructure, configuring secure setups, solving technical issues, and scaling deployments, you ensure a smooth experience and long-term success.

Your Daily Business – No two days are alike

Support pre-sales calls to assess infrastructure, spot blockers, and guide evaluations

Several years of experience as a Linux or Windows Administrator

Troubleshoot issues across systems, networks, browsers, and interfaces with clarity and empathy

Support technical scaling (e.g. growing user bases, infra changes)

Document setups and technical handoffs for smooth internal collaboration

Flag recurring issues and contribute to internal tools, docs, or processes

Your Skillset – What you bring to the table

Expert Windows/Linux system administration and network configuration skills (firewalls, proxies, routing, MDMs, APIs)

Solid experience with virtualisation, Docker, web servers (Nginx, IIS), and load balancing

Excellent troubleshooting skills across APIs, browsers, infrastructure, and devices

Clear communicator with empathy for both technical and non-technical users

Proactive, self-directed, and skilled in documentation and technical handoffs

Experience with start-ups will help you thrive in this role

You’re confident in German (C2) to support customers and fluent in English (C1) to work closely with colleagues - we’ll support you with language courses if needed.

Growing together – what you can expect at the company

We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care

We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany

Become a co-creator of our success with stock options

Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible

You decide when you work best, that means flexible working hours and a good hybrid set-up.

Ready to talk? Apply now!

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!