Customer Experience Marketing Manager

Description

The company helps businesses connect, protect, analyze and act on their data and applications, from the edge to the cloud. This is a new customer engagement program in Galway, Ireland, and you will help build it from the early stage.

The role is in the Marketing job family at the Master job level.

Responsibilities

• Design and run customer experience engagements that showcase innovation, encourage collaboration and strengthen customer relationships.
• Build and manage a pipeline of customer and partner engagements.
• Work with account teams to pin down customer priorities, business challenges and target outcomes.
• Shape customer briefings that link customer goals to technical expertise and new ideas.
• Organize customer visits and executive engagements in Galway, making sure each one delivers measurable value.
• Build relevant, high-impact agendas with engineering, product, sales and customer-facing teams.
• Bring customers and technical experts together to share knowledge and develop solutions.
• Collect customer insights, feedback and business outcomes from every engagement.
• Turn customer feedback into practical recommendations for product, engineering and sales stakeholders.
• Define success metrics and report on program impact, customer satisfaction and business value.
• Help set up and scale a customer experience function, with the possibility of growing into a wider team leadership role.

Requirements

• Strategic thinking combined with strong relationship-building and program management skills.
• Experience in customer engagement, customer marketing, consulting, executive briefing programs, customer success or related areas.
• A track record of working across many stakeholders and influencing without direct authority.
• Strong communication and presentation skills that build credibility at every level.
• Experience understanding customer business challenges and turning them into engagement experiences.
• Excellent project management and organizing skills, with the ability to coordinate complex, multi-team initiatives that have competing priorities.
• Experience gathering, analyzing and presenting customer feedback and business insights.
• A proactive, self-starting approach and enthusiasm for creating new programs and processes, with confidence to work independently while building a function from an early stage.
• Experience in technology consulting, enterprise technology, customer advocacy, executive briefing centers or experience center environments.
• Familiarity with customer journey mapping, customer insights or experience management programs.
• Knowledge of enterprise infrastructure, cloud, networking, storage or related technology.
• Experience building measurement frameworks and reporting business impact.
• This role could suit you if you bring the following.

Conditions

Based in Galway, Ireland.

Hybrid model: on average 2 days per week from a company office, typically 2-3 days per week onsite in Galway.

Occasional travel may be required for customer and business engagements.

The company welcomes applications from all qualified people, including those with disabilities, and makes decisions based on qualifications, merit and business need, in line with applicable employment laws.

Benefits

• A broad package supporting team members and the people they care about across physical, financial and emotional wellbeing.
• Development programs for career goals, including becoming a subject expert in your field or moving into another division.
• This is not a traditional marketing role. It offers a visible chance to build a program that links customers directly with innovation and engineering expertise.
• Create and shape a new customer engagement capability from scratch.
• Work with customers and partners across several regions.
• Collaborate closely with sales, product and engineering leaders.
• Influence future product direction through customer insight and feedback.
• Help build a function with strong growth potential and long-term career paths.