SVP, Corporate Communications & Brand Marketing

Description

You will be the senior executive responsible for the company's reputation worldwide, its corporate messaging, and how it is positioned in the market. The role is hybrid and based in the San Mateo office.

You will lead the global teams for corporate communications, public relations, social media, and brand strategy. You will work closely with the CEO, the Board, and the executive team to strengthen the company's leading position in its category and to build integrated campaigns that support revenue growth in every region.

The company builds service software for customer experience (CX) and employee experience (EX). Over 72,000 companies use its products, and more than 4,500 people work there across the world.

Responsibilities

• Set the global communications and brand strategy, tying story frameworks, public positioning, and media work to the company's long-term goals.
• Lead and develop a worldwide group spanning PR, corporate communications, analyst relations, brand identity, and social media. Build alignment across teams and grow future leaders within them.
• Work with C-suite leaders and Board members to manage executive communications, investor messages, crisis responses, and high-stakes media work.
• Own the full cycle of global brand identity, visual guidelines, and integrated campaigns aimed at customer acquisition in the SMB, Commercial, and Enterprise segments.
• Set a steady operating routine for managing global agencies, press beats, keynotes, and industry events, so that press and social coverage earns the largest possible share of positive voice.
• Sponsor cross-functional measurement systems and scorecards that track brand equity, pipeline influence, and communications return, and adjust strategy quickly as the market shifts.

Requirements

• You have 25, 30 years of growing marketing and communications leadership, mostly at enterprise software or B2B SaaS companies, and have a record of scaling a brand globally.
• You have led large global teams and built brand strategies tied to pipelines worth several hundred million dollars in revenue.
• You can set a clear direction by building corporate narratives and turning long-term business priorities into measurable plans for your department.
• You invest in people through genuine leadership, build an inclusive culture, and sponsor high-potential talent across global teams.
• You run a disciplined operating rhythm, manage global agency networks, and get more out of headcount and program budgets.
• You have strong executive presence and write and speak clearly, and you have served as an official spokesperson to Tier-1 media and industry analysts.
• You have directly led brand transformations, IPO readiness work, or M&A integration communications at publicly listed technology companies.
• You hold a Master's degree or an MBA in Marketing, Business Administration, or Communications.

Conditions

The annual base salary is $330,000 to $410,000.

Pay depends on location, experience, job-related skills, and level.

The role is hybrid and based in San Mateo.

The company is committed to equal opportunity and welcomes people of all backgrounds.

Benefits

• The role is eligible for variable compensation.
• Bonus and equity are available.