Customer Engineer

Description

The company is a global leader in materials science and engineering. Its equipment and services sit underneath nearly all new semiconductor chips and advanced displays worldwide.

The equipment the company builds and services supports AI and speeds up the commercial launch of next-generation chips.

The team works at the base of the electronics industry and helps move technology forward.

Responsibilities

• Install, maintain, and upgrade customer equipment as the main point of contact on site.
• Use digital analytics and basic diagnostic methods to find and fix technical faults, with help from senior Field Service Engineers [Customer Engineers] when needed.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Work with senior engineers and/or customers to understand roadmaps, process flows, inflection points, requirements, and business challenges.
• Communicate directly with customers to keep operations running smoothly and deliver strong service.
• Train and mentor junior Field Service Engineers [Customer Engineers].
• Take on other duties as assigned.

Requirements

• An Associate degree, military technical training, field service experience, or a trade certification.
• 4 to 7 years of work experience in the semiconductor industry or another equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong skill with hand tools, including knowing when and how to use them, and with digital multimeters.
• Clear written and verbal communication.
• Basic working knowledge of Microsoft Excel, Word, and PowerPoint.
• A valid driver's license, and the ability to obtain a passport if travel is required.
• Ability to meet all on-site requirements, including safety rules, environmental guidelines, and COVID-19 protocols.
• Physical demands: often extensive walking and standing, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, and working at height. You must lift up to 35 lbs., distinguish colors, work with electricity, tolerate noise that may be difficult for some people, and use hand and power tools.
• Clean room work requires appropriate Personal Protective Equipment, such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Conditions

Full-time, regular assignee position based in Lehi, UT.

Pay range of $37.00 to $51.20.

Pay is based on location, hire grade, job-related knowledge, skills, and experience, and takes internal equity with current team members into account.

Travel is required 25% of the time.

Relocation eligible.

For sales roles, the posted range is the Target Total Cash (TTC) range, which is base salary plus target bonus at 100% goal achievement.

The company is committed to equal opportunity.

Benefits

• A comprehensive benefits package.
• Possible eligibility for a bonus and a stock award program, where applicable.
• Programs that support personal and professional growth, and wellbeing at work and at home.
• A supportive culture that encourages learning, career development, and taking on new challenges.