Customer Engineer III

Description

The company is a global leader in materials science and engineering, and its solutions sit underneath almost every new semiconductor chip and advanced display made worldwide.

The equipment the company builds and services supports AI and speeds up the commercial arrival of next-generation chips, including advanced packaging.

The team works on the edge of materials science and engineering inside the electronics industry.

Responsibilities

• Act as the main contact for customers, working with them to install, maintain and upgrade equipment.
• Troubleshoot with digital analytics and basic diagnostic methods to find and fix technical faults.
• Carry out preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, gas and plating systems.
• Install, maintain and upgrade customer equipment.
• Apply basic diagnostic techniques to assess equipment, with help from Senior Field Service Engineers (Customer Engineers) where needed.
• Work with senior engineers and customers to learn their roadmaps, process flows, inflection points, requirements and business goals.
• Coordinate with factory staff and internal technical resources to finish customer-required work and system support.
• Join escalation meetings to track problems, push corrective actions and report status to customers and management.
• Represent the company professionally and proactively, keeping customers satisfied and operations running well.
• Train, mentor and guide junior Field Service Engineers (Customer Engineers).

Requirements

• Completed an Associate degree, military technical training, field service experience or a trade certification.
• Bachelor's degree (preferred).
• 4-7 years of work experience in the semiconductor industry or another equipment support field.
• Experience with software-controlled vacuum-based or wet chemistry (plating) equipment, or dry chemistry (PVD) equipment.
• Solid knowledge of hand tools and their correct use, including digital multimeters.
• Clear written and spoken communication.
• Basic skills in Microsoft Excel, Word and PowerPoint.
• A valid driver's license and the ability to obtain a passport if travel is required.
• Ability to work in a clean room.
• Ability to meet all on-site requirements, including safety and environmental guidelines and COVID-19 protocols.
• Physical ability to walk extensively, stand for long periods, work in tight spaces, bend, squat, twist, kneel, reach, climb stairs and ladders, and work at height.
• Ability to lift up to 35 lbs., distinguish colors, work with electricity, and use hand and power tools.
• Comfort working in a noisy environment, which may be difficult for some people with noise sensitivity.
• Ability to wear the required personal protective equipment, such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons and face shields.

Conditions

Full-time, regular position as an Assignee.

Travel is required 50% of the time.

Relocation assistance is available.

Pay range: $37.00 - $51.20, set by location, hire grade, job knowledge, skills, experience and fairness to current team members.

For sales roles, the posted range is Target Total Cash, the base salary plus target bonus at 100% goal achievement.

Based in Billerica, MA.

The company offers a supportive culture for learning and career growth, with health and wellbeing programs for work, home and beyond.

The company is an equal opportunity employer.

Benefits

• A comprehensive benefits package.
• Possible eligibility for a bonus and a stock award program, where applicable.