Critical Account ACE Engineer

Description

This is an onsite role, and you will mainly work from a company office.

The company is an edge-to-cloud business that helps other companies connect, protect, analyze and act on their data and applications, from the edge to the cloud.

You will join the Engineering team, working on critical accounts in a fast-growing organization.

Responsibilities

• Act as the lead technical contact for customers in the Critical Account Program.
• Review designs and configurations to spot weak or incorrect setups, and advise on how to fix them.
• Work with engineering escalation teams and customers, on site or remotely, to diagnose problems and find software or hardware defects.
• Build trusted, lasting relationships with customers and become their go-to advisor.
• Build relationships across the wider company to learn faster, get quicker answers and earn trust.
• Collaborate closely with teammates and communicate often, since this improves results and grows everyone's engineering skills.
• Travel for the role, up to 40% of the time, with peaks tied to the calendar, software releases and new hardware launches.
• Live anywhere in the US, as long as you are within reach of a major airport.

Requirements

• Bachelor's degree in mechanical, electrical or another engineering field, or computer science, or equivalent experience.
• Typically 10 to 15+ years of experience.
• Deep knowledge of at least one area of enterprise networking, such as:
• Wireless design, implementation and troubleshooting across current 802.11 standards: 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac and 802.11ax.
• Security technologies including IPSec, SSL/TLS, public key infrastructure and certificates, 802.1X, RADIUS and LDAP directories, and how they fit into enterprise networks.
• Design, implementation and troubleshooting of modern enterprise networks, covering DNS, DHCP, spanning tree, network access control with 802.1X, IGRP routing protocols, and remote access through IPSec or SSL VPN.
• WAN and data center design covering IGRP and EGRP routing, spine and leaf topologies, and virtualization.
• Ability to use, evaluate and build engineering design tools and software packages.
• Strong analytical and problem-solving skills.
• Skill in reviewing customer configurations and spotting problems quickly.
• A track record of troubleshooting alongside customers in current or previous roles.
• Vendor or industry certifications are a plus but not required.
• Demonstrated willingness to learn skills outside your comfort zone.
• Excellent written and verbal communication in English and the local language, able to build relationships with customer engineers and with executives.
• Willingness to work as part of a larger team when needed.
• Flexibility, adaptability and a positive attitude are essential in a fast-growing organization.

Conditions

Primarily onsite at a company office.

Travel up to 40% of the time, varying by time of year, software release cycles and hardware releases.

Location anywhere in the US, near a major airport.

Job level TCP05.

Annual base salary in Texas: USD 123,500 to 285,000. Actual offers may vary based on location, experience, education, training and skill level. Variable incentives may also be offered on top of base salary.

The company is an Equal Employment Opportunity, veterans, disabled and LGBT employer that makes decisions based on qualifications, merit and business need, and will follow all laws on the use of arrest and conviction records.

Benefits

• Comprehensive benefits covering physical, financial and emotional wellbeing, with US benefit details available on request.
• Career development programs to help you become a subject expert or move into another division.