Content Systems Support Engineer

Description

The company's Content System Engineering team works on the latest content management and content processing systems.

This is a 24/7 shift-based role that keeps those systems running as efficiently as possible by resolving incidents as they arise.

Responsibilities

• Provide round-the-clock support, every day of the year, for content processing systems, keeping the platform stable and resolving incidents quickly.
• Lead first-line investigations into technical faults, especially in Media Asset Management (MAM) systems and connected broadcast workflows, and bring in system specialists when deeper expertise or escalation is needed.
• Watch platform performance so that you can spot and head off problems, helping to keep service availability high and customers satisfied.
• Work with system owners, engineering teams and operations staff across a broad range of systems and projects, making sure handovers run smoothly and problems get solved.
• Record findings and fixes so the team can improve over time and share knowledge.
• Work within a global team, supporting both local and international operations.

Requirements

• Analytical and problem-solving skills, with a proactive attitude to resolving technical issues.
• Working knowledge of both Linux and Windows environments.
• Scripting or coding experience, for example in Python or Bash.
• Hands-on experience with AWS infrastructure and services.
• Clear communication with stakeholders.

Conditions

This role is onsite, working a 24/7 shift pattern that covers nights, weekends and holidays, with 5 days on followed by 4 days off.

Early shift runs 7am to 7pm, mid shift 10am to 10pm, and night shift 7pm to 7am.

The office is the company's Osterley campus, its group headquarters, a 10-minute walk from Syon Lane train station. Free shuttle buses run from Osterley, Gunnersbury and Ealing Broadway stations, and free onsite parking is available for cars, motorbikes and bicycles.

The company is a leading media and entertainment business, connecting millions of people with entertainment, sports, news and arts.

You must have the right to work in the UK, and the company does not offer visa sponsorship for this role.

A criminal record check is required if your application is successful. Depending on the role and the nature of any convictions, the offer may be withdrawn.

The company is an equal opportunity employer and a Disability Confident Accredited Employer, and will make reasonable adjustments where appropriate if you flag your needs early.

Benefits

• Free TV package from the company, including its sports and cinema channels.
• Pension with up to 9% employer contribution.
• Private healthcare with mental health support.
• Aviva Digital GP and dental insurance.
• Discounts on the company's products, including mobile, broadband, glass and protection plans.
• Sharesave and tech schemes.
• Access to a range of VIP rewards and experiences.