Principal Product Designer (UX)

Description

The commerce product design team owns the experience for people who are considering a subscription, from first contact through offers to checkout. It also covers existing customers who upgrade, downgrade or cancel.

This role focuses on account management, consumer checkout and initial account creation.

You will report to the Senior Director of Product Design for Commerce and lead the design of how customers discover, buy, manage, change or cancel a subscription through device partners such as Samsung TV, Roku, Apple TV, and mobile or tablet platforms.

You will help make AI-enabled commerce features feel smooth, natural and consistent across every platform.

The company is a leading media and entertainment business. It runs broadband, broadcast, streaming, mobile and connected-device products, and it is moving fast with new releases such as the company Glass and SkyQ.

Responsibilities

• Lead end-to-end UX design for high-value consumer digital commerce products on web, mobile and connected devices.
• Turn requirements into clear user flows, reusing proven patterns where they fit and designing new journeys where they do not, including edge cases and cross-device details.
• Set the creative direction, run ideation and workshops, and take concepts through evaluation, build, testing and launch.
• Use research, usability testing and experiments to learn what works and keep improving the experience.
• Work with product management, engineering, content design and other teams to set product strategy and ship experiences to market.
• Lead, mentor and grow designers, build solid design practices, report progress to leadership and clear blockers for the team.
• Have extensive UX or product design experience, including senior design leadership and solid knowledge of the full design process.
• Have designed commerce journeys such as account management, subscription purchase, authorisation, transactions, upgrades, downgrades or cancellation.
• Bring a strong online portfolio of shipped, in-market products that shows a clear end-to-end design approach.
• Be advanced in Figma and experienced with Adobe Creative Cloud, Sketch or other collaboration and prototyping tools.
• Apply strong research and analysis skills, using data and customer insight to guide decisions.
• Communicate, present and partner with stakeholders well, including influencing senior product, business and executive leaders.
• Hold a degree in design, computer science, human factors design or a related field.
• Have used AI-assisted tools such as Claude Code, Augment or ChatGPT.
• Have designed across web, mobile and other application platforms.
• Work in a collaborative, resilient and adaptable way, and prioritise across several workstreams in a fast-paced setting.

Requirements

• Extensive experience in UX or product design, with seasoned design leadership and strong operational knowledge across the end-to-end design process.
• Experience designing commerce journeys such as account management, subscription purchase, authorisation, transactions, upgrades, downgrades or cancellation.
• A strong online portfolio showing shipped, in-market products and a clear end-to-end design approach.
• Advanced proficiency with Figma and experience with Adobe Creative Cloud, Sketch or other collaboration and prototyping tools.
• Strong research and analysis skills, using data and customer insight to inform decisions.
• Excellent communication, presentation and stakeholder partnership skills, including the ability to influence senior product, business and executive leaders.
• Optional: a degree in design, computer science, human factors design or a related field.
• Optional: experience using AI-assisted tools such as Claude Code, Augment or ChatGPT.
• Optional: experience designing across web, mobile and other application platforms.
• Optional: a collaborative, resilient and adaptable approach, with the ability to prioritise across multiple workstreams in a fast-paced environment.

Conditions

Hybrid working with 2 days in the office per week.

The Osterley campus is a 10-minute walk from Syon Lane station, and free shuttle buses run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. Bike shelters and showers are on site.

You will need the right to work in the UK. The company does not offer sponsorship for this role.

A criminal record check is required after a successful application, and an offer may be withdrawn depending on any convictions.

Equal opportunity employer. Disability Confident Accredited Employer. Reasonable adjustments are available, so flag any needs early.

Benefits

• A free the company TV or NOW package, including the company Sports and the company Cinema.
• Pension with up to 9% employer contribution.
• Private healthcare with mental health support.
• Aviva Digital GP and dental insurance.
• Discounts on the company Mobile, the company Broadband, the company Glass and the company Protect.
• Sharesave and Tech schemes.
• Access to the company VIP rewards and experiences.
• On campus at Osterley: 13 subsidised restaurants, cafes and a Waitrose, a subsidised gym, a cinema, car wash and beauty salon.