Business Analyst for the Division of Budget and Program Operations

Description

The agency oversees housing standards for all 3.7 million homes in New York City.

It is the largest municipal housing agency in the country. It builds and preserves affordable housing, protects tenants from harassment and displacement, and holds landlords accountable in all five boroughs.

Led by Commissioner Dina Levy within the Mamdani Administration, the agency is pursuing a tenant-focused housing agenda. It uses standards enforcement, tenant resources, and new affordable housing to make the city more affordable for renters and homeowners.

The Office of Housing Access and Stability (HAS) includes five divisions: Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. Its goal is fair, efficient, and transparent access to affordable housing through subsidies, placement services, and tools, and it helps vulnerable households in subsidized housing stay safely housed. The office focuses on expanding housing choices, furthering fair housing, and stabilizing building finances.

The Division of Budget and Program Operations (DBPO) supports the Divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, and Policy and Program Innovation. Its work includes program budgeting and planning, staffing and procurement support, the Housing Quality Enforcement program and related inspections, and technology initiatives and analytics across the office, including support for key systems used by internal and external stakeholders.

Responsibilities

• Learn HAS operations in depth and work with stakeholders to design processes that meet strategic goals.
• Lead and join meetings with internal and external stakeholders to collect requirements, share updates, and confirm business needs are met.
• Lead requirement discussions between the business and technology teams.
• Document business requirements, map business process workflows, and turn them into technical requirements.
• Find ways to improve enterprise systems and processes, and help drive solutions forward.
• Work with technology providers to resolve problems, and help build and run test plans.
• Perform user acceptance testing.
• Explain requirements to technology staff using process flows, user stories, and use cases.
• Coordinate with other business analysts and project managers so technical solutions fit together.
• Set up, track, and monitor project plans and assignments so timelines hold from concept to delivery.

Requirements

• Option 1: a bachelor's degree from an accredited college and two years of related community-based work or community-centered activities.
• Option 2: a high school diploma or equivalent and six years of related community work or community-centered activities.
• Equivalent education or experience to either option is accepted, but all candidates need at least one year of experience as described in option 1.
• For the Community Coordinator role (56058), the same qualification options apply.
• Preferred: 3+ years gathering requirements, business analysis, writing use cases and functional requirements documents, coordinating IT business processes, and writing test cases or running functional and acceptance tests.
• Preferred: strong business acumen to learn new processes quickly and see how IT supports business goals.
• Preferred: ability and drive to work in a busy, multi-faceted, deadline-driven setting.
• Preferred: strong communication, presentation, and leadership skills.
• Preferred: ability to work independently within set methods, procedures, and guidelines.
• Preferred: ability to work with external stakeholders and build collaborative relationships with key stakeholders.
• Preferred: strong interpersonal skills.
• Preferred: strong analytical and facilitation skills.

Conditions

The city is an inclusive equal opportunity employer that recruits a diverse workforce and bans discrimination and harassment based on any legally protected status, such as sex, race, religion, disability, or pregnancy.