BMC Remedy/Helix Developer

Description

The company is GDIT, a global technology and professional services firm serving U.S. government, defense and intelligence agencies, with about 26,000 staff across 50+ countries.

You will join the NESD Helix engineering team, where the work directly supports mission-critical government projects.

The position is a remote Pipeline role in Software Engineering, with no clearance held today but an Interim Secret clearance that must be obtainable. It is pending funding. No public trust or other clearance is required.

Responsibilities

• Give accurate technical guidance on application and integration capabilities.
• Gather requirements from customers, then write requirements and design documents, implementation guides and test scripts.
• Prepare and deliver presentations and demos.
• Build forms, fields and workflows in Developer Studio and Innovation Studio, and create data import files for Foundation and Transactional Data.
• Build RestAPI, WebService and LDAP integrations between Helix and external applications or systems.
• Develop Digital Workplace Service Offerings.
• Work assigned incidents and contact customers using defined methods within the service level agreement. Raise follow-on change requests and JIRA stories for changes.
• Prepare and coordinate change requests, follow standard operating procedures, maintain the Production environment and hit key performance indicator thresholds.
• Juggle customer onboarding, ad-hoc requests, sustainment work and continual service improvement initiatives.
• Spot gaps between out-of-the-box workflow and custom requirements, and work with teams to use out-of-the-box solutions where possible to limit customization.
• Keep system integrity intact through configuration control and change management processes.
• Manage your sprint load and forecast your deliverables and deadlines. Keep technical debt low and demonstrate completed sprint work.
• Communicate clearly, verbally and in writing, with customers, peers and leadership.
• Join on-call rotation, daily scrums, sprint planning, technical implementation reviews, approved service interruption windows and other requests as they arise.
• Collaborate with a remote team in scheduled and ad-hoc video or audio meetings.

Requirements

• At least 5 years of software development experience.
• Accredited BMC Administrator status, or equivalent Remedy or Helix Developer Studio experience.
• Experience with SaaS solutions or AWS cloud environments.
• Experience with BMC Remedy 23.x or later.
• Experience with ITIL methodologies. ITIL Foundation is a plus.
• Experience with Helix or Remedy application process flows.
• Expert familiarity with one or more 23.x+ Helix applications, such as Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital WorkPlace Portal (DWP), Configuration Management Database (CMDB) or Asset Management.
• Experience with one or more of: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build or maintain interfaces or migrate data.
• Optional: Experience with other Helix applications such as IT Operations Management, Business Workflows or Business Portfolio Manager.
• Experience in an Agile project environment. JIRA story management is a plus but not required.
• Strong verbal and written communication skills.
• Ability to build and edit Microsoft Word, Excel and PowerPoint documents.
• Advanced data analysis in Microsoft Excel or a comparable tool.
• Ability to create and describe process flows in Microsoft Visio or a comparable tool.
• Experience managing documents in Microsoft SharePoint.
• Working knowledge of relational databases.
• Understanding of networking concepts and the OSI model.
• Ability to use logs to troubleshoot issues.
• Experience demonstrating products to customers and gathering their requirements.
• Experience documenting requirements and juggling multiple projects and team members.
• Proven ability to work productively from a remote location.
• Required: CompTIA Security+ CE certification, which may be obtained within 3 months of the start date.
• Education: BS degree, though additional years of experience may be considered instead.
• U.S. citizenship is required.
• Must be able to obtain and maintain an Interim Secret clearance before the start date.

Conditions

40 scheduled hours per week, remote, with no travel required.

U.S. citizenship required.

Salary likely between $128,039 and $173,229, set by experience, geographic location and possibly contract terms, and may fall outside this range. It is not a guaranteed figure.

Candidates will go through an identity verification process using biometrics and AI, and must be on camera for virtual interviews. Biometric data is used only for verification and security.

Equal opportunity employer, including individuals with disabilities and protected veterans.

Benefits

• AI-powered career tool that identifies career steps and learning opportunities.
• An internal mobility team to help you reach your career goals.
• Medical plans, some with Health Savings Accounts, dental, vision, and a 401(k) with company match up to IRS limits, both pre-tax and post-tax.
• Full-flex work weeks where possible, 15 days of paid leave per year, 10 paid holidays, and up to 160 hours of paid family leave in any rolling 12 months for eligible employees. Leave and holidays are prorated from the hire date.
• Short and long-term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance, provided or available.
• Award-winning, military-friendly culture.