Assistant Communications Delivery Manager

Description

The company, founded in 2004, designs, builds and runs bespoke in-house agencies and marketing ecosystems for brands. It works with more than 300 clients across over 40 countries.

Its model pairs creativity with efficiency to deliver tailored solutions for audiences. The company is part of a wider group and uses AI to speed up production and support decisions.

Requisition ID: 18852. Mid-senior level role.

Responsibilities

• Turn approved content into delivery briefs and technical specifications for email, print, digital messaging and PDF, making sure they are clear, complete and ready to build.
• Run implementation from start to finish, working with internal delivery teams and external partners to build, schedule and launch communications on every in-scope platform.
• Lead testing and quality rounds by handling print proofs, test results and query logs, fixing problems quickly and keeping a clear record of decisions and changes.
• Carry out final checks before go-live to confirm content matches the approved version, is accurate and achieves its goal, then raise and resolve any gaps.
• Keep the communications inventory accurate, current and auditable after each launch.
• Produce accessible PDFs by handling creation and updates, coordinating accessibility testing and briefing authors so publication stays on schedule.
• Work with stakeholders and third parties to find and deliver process improvements such as simpler workflows, better specification documents and less risk in legacy systems.
• Join a multidisciplinary squad to plan and deliver communications for different customer segments that improve customer outcomes.
• Build reliable working relationships with content, digital, agency, supplier and internal colleagues, keeping handovers clear, accountability shared and quality consistent.
• Share knowledge with the Centre of Excellence, hold work to high standards and help shape consistent ways of delivering customer communications.
• Report to the Communications Delivery Manager, flagging risks and issues early and keeping active workstreams visible.

Requirements

• A background in a delivery-focused role in operations, change management, marketing, CRM or digital, where accurate and timely implementation matters.
• Solid channel knowledge of email, print and digital messaging, including the implementation processes and controls each one needs.
• Meticulous attention to detail when proofing specifications, proofs, test outputs and live communications, catching discrepancies before customers see them.
• Technical aptitude to understand communications IT systems and data, work with tools such as Jira and Confluence, and turn business needs into technical specifications.
• Strong project management skills for juggling several projects, delivery runways, dependencies and deadlines at once in a fast-moving setting.
• Clear communication and negotiation skills to engage stakeholders and third parties, manage expectations and keep accountability clear.
• An understanding of the regulatory environment and the discipline to follow governance, controls, approvals and audit trails.
• A continuous-improvement mindset, with curiosity about processes and systems and an eye for ways to simplify delivery, boost efficiency and cut risk.
• Critical thinking to investigate delivery issues, judge their impact, escalate properly and work toward controlled fixes.
• A collaborative approach within multidisciplinary squads, building trust across content, delivery, risk, technology and supplier teams.
• Proficiency with Gen AI tools for communications delivery and operations, using them to improve output quality and efficiency.
• Experience building personal AI workflows for everyday efficiency, such as drafting specifications, summarising test results or finding process gaps.
• An agentic approach that breaks complex, multi-step problems into manageable parts and finds clear routes forward.
• The ability to critically assess AI output and apply human judgement, which matters in regulated financial services where accuracy and compliance are essential.

Conditions

Hybrid working.

Works with a high degree of independence, handling several delivery runways at once and making sound decisions under time pressure.

Candidate evaluation and selection involve no AI-supported screening or decision-making; AI is used to support efficiency and consistency, not replace human judgement.