Assistant Communications Content Manager

Description

The company, founded in 2004, designs, builds and runs bespoke in-house agencies and marketing ecosystems for brands, working with over 300 clients in more than 40 countries.

It is part of The Brandtech Group and uses AI technology to change how it creates and delivers work, including tools that aim to improve efficiency, creative ideas and data-led decisions.

Job title: Assistant Communications Content Manager.

Responsibilities

• Create and refine customer communications for email, letters, SMS and digital messages, writing copy that is clear, accurate, well structured and matches the client's brand standards.
• Shape briefs from the start, agreeing the right approach with stakeholders and squads by weighing customer needs, channel capabilities and delivery deadlines.
• Own the full content process from brief to approval, making sure every communication meets governance, regulatory, risk and assurance requirements and that full records and approvals are kept.
• Apply Consumer Duty principles to all content so it is fair, accessible and makes clear what customers need to do next.
• Look for ways to simplify content, cut avoidable communications and use digital channels better, without weakening customer outcomes.
• Work with product, proposition and service teams to link communications to the wider customer journey and the client's strategic priorities.
• Use internal insight and outside market knowledge to make communications more effective and to find chances to innovate.
• Help with planning, prioritising, delivering and improving work as part of a cross-functional squad.
• Build trusted relationships with internal stakeholders, agencies and suppliers to keep accountability clear and delivery high quality.
• Raise standards within the Centre of Excellence by sharing knowledge, building consistent ways of working and lifting practice across teams.
• Work closely with an Assistant Communications Delivery Manager, who leads technical build and implementation while you lead content strategy and approval.
• Set content strategy and approvals; the role has no direct reports but carries real influence.

Requirements

• Experience in communications, marketing, CRM, digital or customer servicing, creating, updating or governing customer-facing content to a high standard.
• Strong writing and editing skills, with the ability to produce concise, customer-friendly copy and adjust tone, structure and calls to action for different owned channels.
• Solid knowledge of email, print, SMS and digital messaging, including accessibility, content hierarchy, character limits and call-to-action design.
• A customer-first approach, with a real commitment to clarity, fairness and reducing customer effort.
• Confident stakeholder skills: you ask good questions, challenge constructively and turn complex business needs into clear communication outcomes.
• Good judgement and close attention to detail, balancing customer needs, brand standards, risk and deadlines without losing quality.
• Familiarity with governance, regulatory or risk frameworks in a regulated environment. Financial services experience is an advantage.
• A drive to keep improving, staying curious about customer insight, market changes and better ways to work on content and channels.
• Comfortable working in multidisciplinary teams and building effective working relationships across functions and with external partners.
• Proficiency with generative AI tools used in content and communications work to improve output quality and speed.
• Experience building personal AI workflows that improve consistency and turnaround time.
• An agentic approach to content and problem-solving: you can break down complex briefs and find efficient ways forward.
• Ability to critically assess AI outputs and apply human judgement, which is essential in a regulated financial services setting.

Conditions

Hybrid role. Requisition ID: 18850.

The role sits within the client's Customer Communications Centre of Excellence and in a multidisciplinary squad.

Mid-senior specialist position in a complex, regulated financial services environment.

The recruitment process does not use AI for selection. Candidates are assessed and chosen without AI-supported screening or decisions.

The company has set environmental goals, including science-based emissions reduction targets, and embeds sustainability across departments and project stages.