Application Support Specialist - 2nd Level Support 100% (f/m/d)

Description

The team works on core banking applications at a company in wealth management, where system engineering combines platform engineering with business management and operational responsibility.

System engineers design and run complex systems and technology platforms across their life cycles, either in a holistic role or as a specialist in databases, servers, virtualization or networks.

Responsibilities

• Keep core banking applications running smoothly through second-level application support.
• Work through incident tickets from monitoring systems and the local service desk within the agreed SLAs.
• Liaise between incident managers, application service owners, third-level support, other IT and Agile teams, and business stakeholders.
• Cover the weekly 24/7 on-call rotation.
• Manage change requests and make sure application processes are followed correctly.
• Take part in periodic releases, including weekend deployments.
• Contribute to projects on the operational side of existing and newly integrated applications.
• Carry out routine data cleansing and system maintenance.
• Improve processes and automate repetitive tasks, including handover to L1 (Control Center).
• Keep application operation documentation and the knowledge base current.
• Support batch job scheduling and monitoring with tools such as Automic AWA, Control-M, or similar.
• Use Splunk, Grafana and Dynatrace to monitor system health and troubleshoot incidents.

Requirements

• Completed IT training, such as a degree in Computer Science or an equivalent IT certification.
• At least 2 years of professional experience in application support.
• Strong Linux skills. Shell scripting: an advantage.
• Solid understanding of Windows at server level.
• Able to carry out database operations and run SQL queries for troubleshooting and data maintenance.
• Familiar with Java application servers, databases and workload automation tools.
• Experience with containerisation, particularly Kubernetes.
• ITIL Foundation certification.
• Experience in batch job support and scheduling tools such as Automic AWA, Control-M, or similar.
• Process-oriented, analytical mindset.
• Strong communication skills and ability to work across teams.
• Highly motivated, proactive, and keen to learn new concepts.
• Good written and spoken English.
• Ideally, experience in banking or financial services with knowledge of financial products.

Conditions

Full-time role at 100%.

Weekly 24/7 on-call rotation.

Weekend deployments during release periods.