AI Product Manager (Knowledge and Retrieval Systems)

Description

The company builds and sells powersports vehicles, parts, garments and accessories, with a global reach and headquarters in Minnesota. This role sits in the AI product group and focuses on how enterprise knowledge is captured, organized, retrieved and delivered through AI tools.

You will set the vision, strategy and roadmap for AI-driven knowledge retrieval and lead Retrieval-Augmented Generation (RAG) work that serves several business functions. You will work across the business, IT and external vendors to deliver knowledge experiences that are accurate, trusted and scalable, aimed at better knowledge access, employee productivity, service effectiveness and customer results.

Responsibilities

• Set the product vision, strategy and roadmap for enterprise knowledge retrieval and AI-powered service.
• Set the strategy for RAG platforms, knowledge repositories, semantic search, vector databases, knowledge graphs and AI knowledge delivery.
• Work with business leaders to find, rank and deliver AI retrieval use cases that raise productivity, service quality and customer experience.
• Define how enterprise content is ingested, chunked, contextualized and governed so AI systems return accurate, trusted and current information.
• Work with AI Engineering, Data and Analytics, software engineering and vendor teams to improve retrieval quality, relevance, grounding, citation accuracy and user experience.
• Lead the development of AI agents that use enterprise knowledge for troubleshooting, technical help and information discovery.
• Define and track measures such as answer quality, query success, citation accuracy, user satisfaction, productivity and service effectiveness.
• Work with Security, Legal and Compliance to set governance and controls for enterprise knowledge access and responsible AI use.
• Drive adoption of AI-assisted knowledge delivery and set up feedback loops with technicians, dealers, support teams and business stakeholders.
• Assess emerging AI search and enterprise AI platform technologies.
• Own and manage the budget for AI productivity initiatives, covering forecasts, spending efficiency and return on investment.

Requirements

• Bachelor's degree in Technology, Business or a related field.
• At least 10 years of increasingly senior IT experience.
• At least 5 years in enterprise technology transformation, digital workplace, or product or program management.
• At least 2 years of hands-on experience running RAG processes in a corporate setting.
• Experience managing AI, search, knowledge management or data-centric products across the full product lifecycle.
• Technical experience with large language models, semantic search, embeddings, vector databases, knowledge graphs, Python and AI-based information retrieval.
• Experience measuring and improving AI solution quality through retrieval evaluation, grounding, citation accuracy and user feedback.
• Understanding of responsible AI, data governance, security and compliance in enterprise environments.
• Proven record of setting product vision and roadmaps, leading cross-functional work and delivering measurable business value.
• Experience leading change, driving user adoption, managing stakeholders and communicating with executives and end users.
• Experience owning budgets and building business cases with measurable return on investment.
• Able to work hybrid on-site: three days in the office and two flexible days, with in-office days set by management.

Conditions

Hybrid role: three days in the office and two flexible days, with in-office days set by management.

Based in Minnesota. The starting pay range is $130,000 to $170,000 per year. Final pay depends on factors such as education, experience, knowledge, skills and geography, and starting at the top of the range is uncommon.

Former employees must be eligible for rehire, and current employees must be in good standing to apply.

The company is an equal-opportunity employer.

Benefits

• Competitive pay, including a profit-sharing plan tied to performance.
• Employee ownership through company contributions to an Employee Stock Ownership Plan and discounted employee stock purchases.
• 401(k) with a generous company match and financial wellness education and consultations.
• Health, dental and vision insurance, wellness programs, paid time off, gym and personal training reimbursement, and life and disability insurance.
• Paid volunteer time off through the company Gives, plus support from the company Foundation for volunteer work.