VP, Product Engineering

Description

The team is friendly, caring and strongly committed to its work.

The company is growing fast and worldwide, and it works to widen equity and opportunity both inside and outside its walls.

High standards, teamwork and a healthy balance between work and life shape how people operate here.

Autonomy, accountability and openness to other views are central to the company's continued success.

Staff bring a wide range of personal interests, which adds energy to the culture.

If you enjoy hard problems and act quickly when things change, you can make a real impact alongside a sharp, committed team.

The company builds a customer engagement platform that helps brands send personalized, cross-channel messages, with AI agents and models built in.

Headquartered in New York, the company has offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

Responsibilities

• Lead the Channels division, the action layer of the platform where customer messages reach end users.
• The channels include Email, Push, SMS/MMS/RCS, WhatsApp, LINE, In-App Messages, Content Cards, Banners, Landing Pages, Feature Flags and Webhooks, with more planned.
• Guide this multi-team division through its next stage of technical and product change.
• Work closely with product and design teams on demanding engineering problems.
• Manage managers and help grow the organization through architecture design, hiring, building skills, setting vision and goals, and defining process and protocol.
• Build highly differentiated, sophisticated channel products and shape how the broad channel portfolio is built and positioned.
• Turn the systems into a more modular, efficient platform while delivering best-in-class product.
• Lead product and engineering through the AI shift: more intelligent, agentic channel products, and AI-assisted development that raises engineering speed and quality.

Requirements

• Several years managing experienced managers, with a proven record of transformative results.
• Durable, motivated, ambitious and high-energy.
• Skilled at growing a world-class team.
• A strong technical leader at every level, from high-level vision to detailed technology decisions.
• Deep experience with large-scale distributed systems, able to debate architecture, reliability and cost efficiency with senior engineers.
• Fluent in AI-assisted engineering, with a clear view of how AI agents and tooling change the way engineering organizations build, operate and are shaped.
• Knows when to add processes and when to remove them so the organization executes as well as it can.
• An excellent communicator and writer whose documents clearly guide their team.

Conditions

For candidates based in the United States, the starting base pay is expected to fall between $284,762 and $480,536 per year, with expected on-target earnings (OTE) between $320,000 and $540,000 per year, including bonus or commission.

The exact offer depends on factors such as market location, job-related knowledge, skills and experience.

Hybrid working arrangements apply.

Benefits differ by location, so review the offerings for your country. Full plan details come with an offer.

Do not hold back if you meet only part of the criteria. The company encourages applications even when candidates do not meet 100% of them.

Application screening uses AI tools that may make solely automated decisions, though recruiters remain responsible for all hiring decisions.

Benefits

• Competitive pay that may include equity
• Equity grants of restricted stock units (RSUs), so you own a share of the company
• Retirement and employee stock purchase plans
• Flexible paid time off
• Medical, dental, vision, life and disability coverage
• Fertility benefits and equal paid parental leave
• Career pathing, learning platforms and a yearly learning stipend
• An in-office experience designed to build community, team connections and innovation
• An annual company-wide Volunteer Week and donation matching
• Employee Resource Groups
• A collaborative, transparent and fun culture recognized as a Great Place to Work