Unified Collaboration (UC) Engineer

Description

The company is hiring a Unified Communications Engineer to run engineering and day-to-day operations for unified communications on the US Navy NMCI UC infrastructure.

You would act as the go-to expert for operations and service delivery across Navy enterprise VoIP, video teleconferencing, and wider unified collaboration services.

The role combines knowledge of unified communications, networking, servers, and telecom to design, configure, implement, and troubleshoot Navy UC systems and applications. You would handle Tier III issues, support Tier IV, and work on a range of implementation projects.

Responsibilities

• Work with the UC team to keep the enterprise Cisco voice, video, and presence systems running.
• Learn the codecs and protocols used by Cisco and Ribbon products.
• Implement Cisco and Ribbon gateways.
• Carry out basic network troubleshooting.
• Write, maintain, and update documentation for voice and video systems.
• Support IP communication networks during live operations.
• Coach and grow junior team members.
• Resolve Tier III issues, support Tier IV escalations, and troubleshoot problems across the environment.

Requirements

• A bachelor's degree, or four or more years of work experience.
• Four or more years of relevant experience, gained through civilian work, military service, or both.
• An active Secret security clearance, or the ability to obtain one.
• Based near a Navy base, such as San Diego or Norfolk.
• DoD 8570 compliance through Security+.
• Experience in the telecom space with a federal government or military agency.
• Preferred: Cisco CCNP Collaboration or Ribbon Technologies certification, or related experience.
• Four or more years of hands-on experience supporting Cisco and Ribbon UC and collaboration products.
• Experience with Cisco Unified Call Manager (CUCM), Cisco Unity Connection, Cisco Video Communication Server (VCS), Cisco TelePresence MCU, Cisco Meeting Server (CMS), CUCM IM and Presence, Cisco Unified Attendant, Cisco Emergency Responder, Cisco Prime, and Cisco TelePresence Management Suite (TMS).
• Experience with session border controllers, including Ribbon SBC, RAMP, and Analytics.
• Proven experience with, and a solid understanding of, SIP and PRI circuits.
• Even better if you also have: a bachelor's or master's degree in computer science or information technology.
• Even better if you also have: strong knowledge of networking principles.
• Even better if you also have: excellent testing and troubleshooting skills.
• Even better if you also have: strong verbal and written communication.
• Even better if you also have: exceptional documentation skills, including clear write-ups of technical designs, issues, constraints, procedures, and network assessments.
• Candidates who do not meet every nice-to-have item are still encouraged to apply.

Conditions

This is a hybrid role with a set work location that includes working from home and at least three days per week in the office. Your manager sets the schedule.

You are responsible for following the hybrid work policies.

The role is scheduled for 40 hours per week.

Virginia pay transparency concerns about this posting can be reported to the company.

Benefits

• Health and wellness options include medical, dental, and vision cover, short- and long-term disability, basic and supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home and auto insurance.
• A matched 401(k) savings plan.
• Up to 8 company-paid holidays and up to 6 personal days per year.
• Paid parental leave, adoption assistance, tuition assistance, and other incentives.
• Depending on the role, premium pay such as overtime, shift differential, holiday pay, and allowances may be available.
• New hires receive up to 15 days of vacation per year, which increases with service.
• Part-time employees may be eligible for some of these benefits, depending on their circumstances.
• Pay depends on location and confirmed job-related skills and experience. This is an incentive-based role with the potential to earn more. Part-time pay is adjusted to the hours worked.
• The annual full-time salary range for the listed location(s) is $109,500.00 - $209,000.00.