Technology Product Manager, Associate Director - UpToDate Core

Description

Associate Director, Product Management, for core UpToDate experience and access. The UpToDate suite supports millions of clinical decisions each day, and the company is working to make its core web and mobile products more intuitive, reliable and ready for customers as access models, clinical workflows and digital expectations change.

This is a senior individual contributor role. You will work across user experience, technical systems, enterprise customer needs and product strategy, and will coordinate with engineering, UX, architecture, security, analytics, customer-facing, commercial, implementation and product leadership teams to set priorities, make tradeoffs and show measurable gains for users and customers.

This role is hybrid. Applicants may be asked to attend an onsite interview at a the company office.

Responsibilities

• Own product strategy, roadmap priorities and measurable outcomes for the core UpToDate experience and its access-related capabilities.
• Build a detailed picture of how clinicians, care teams, administrators and enterprise customers reach and use UpToDate on web and mobile.
• Find ways to improve registration, login, authentication, SSO, accounts, identity and entitlements.
• Work with engineering, architecture, security, implementation and customer-facing teams to build access, account, identity and entitlement experiences that scale and suit customers.
• Lead discovery and prioritize core improvements to usability, accessibility, reliability, customer readiness and overall quality.
• Balance product evolution against customer requests, accessibility needs, operational work and platform dependencies in the roadmap.
• Help create consistent, intuitive experiences across the core web and mobile platforms.
• Turn complex user, customer, technical and business needs into clear requirements, decision frameworks, priorities and success metrics.
• Work with UX, analytics, engineering, commercial, customer success, implementation, support and other product teams from discovery through launch and iteration.
• Use customer conversations, product analytics, stakeholder input, experiments and post-launch feedback to guide direction and measure impact.
• Weigh user value, customer needs, technical feasibility, implementation complexity, accessibility, security, cost, risk and business impact in each product decision.
• Explain priorities, reasoning, risks, dependencies and tradeoffs clearly to cross-functional teams and leadership.

Requirements

• 7+ years of product management experience in healthcare, enterprise SaaS, B2B software, workflow, platform, professional-information or other complex digital products.
• A record of owning a significant product area, setting its roadmap and delivering measurable results across several capabilities or workstreams.
• Solid skills in product discovery and execution, including customer research, requirements, prioritization, roadmapping, experimentation, launch planning and metrics-driven decisions.
• Experience turning complex user, customer, technical, operational and business needs into practical plans and intuitive experiences.
• Working knowledge of user access, accounts, authentication, identity, permissions, entitlements, enterprise administration or implementation complexity.
• Ability to work well with engineering, UX, architecture, security, analytics, commercial, implementation, customer success, support and product leadership.
• Sound judgment in balancing strategic opportunities against customer, accessibility, operational and technical priorities.
• Strong communication, stakeholder management, analytical and influencing skills.
• Comfort working through ambiguity, linking related workstreams into one product direction and aligning a complex cross-functional group.
• Preferred: experience with SSO, authentication, identity management, account models, entitlements, permissions, registration, login or enterprise access workflows.
• Preferred: experience with healthcare technology, clinical decision support, regulated environments, accessibility requirements or enterprise healthcare customers.
• Preferred: experience improving web and mobile products used by professionals or enterprises.
• Preferred: experience modernizing established products or evolving complex products across several platforms.
• Preferred: experience on products that need close work with product, platform, security, architecture, implementation, customer-facing and commercial teams.
• Preferred: familiarity with clinical workflows, healthcare content, point-of-care tools or professional-information products.
• Interviews are conducted without AI tools or outside help, and virtual backgrounds should be removed. Use of AI-generated answers or third-party support during interviews is grounds for disqualification.

Conditions

Base salary range: $160,100.00 to $286,000.00 USD, based on the primary location of the position.

This role is eligible for a bonus.

The actual base offer depends on skills, experience and hiring location. A recruiter can share details for the specific location during the process.

Benefits include medical, dental and vision plans, 401(k), FSA and HSA, commuter benefits, a tuition assistance plan, vacation and sick time, and paid parental leave. Full details are available on request.

The company is an equal-opportunity employer.

Benefits

• Medical, dental and vision plans.
• 401(k) with FSA and HSA options.
• Commuter benefits.
• Tuition assistance.
• Vacation and sick time.
• Paid parental leave.
• A bonus is available for this role.