Technical Writer (12 month FTC)

Description

You've probably heard of Autotrader, but do you know what we're all about?

We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans.

In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.

At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together.

Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.

About the Role

We’re looking to hire a Technical Writer to join our Commercial Data Operations team on a 12-month FTC. In this role, you’ll focus on Fleetware, our high-impact Enterprise Fleet and Asset Management system generating ~£3.5m in annual revenue through subscriptions, bespoke development, and consultancy.

Fleetware is essential to how our customers run their businesses day-to-day . This has built a highly stable customer base, from major enterprise accounts like Alphabet, Zenith, and ALD to smaller fleet operators using integrated Kee Vehicle Data .

As part of a multi-disciplinary team spanning support, development, and customer relationship management, you will play a crucial role in maintaining clear technical communications and ensuring system stability for our clients.

Requirements

• Experience translating complex technical information for both a technical and non-technical audiences.
• Produce documentation such as Software User Guides and API Documentation using Adobe Framemaker
• Work alongside developers and testers to author a range of technical documentation such as release notes, training documents, feature and user guides
• Show natural curiosity about how products work, bringing creative flair to authoring release notes, training guides, and scripting engaging tutorial videos .
• Support Quality Control by testing new development releases, gaining practical experience to build deep product expertise across Fleetware .
• Explore new ways to communicate information effectively internally and externally.
• Leverage tools like Jira and Confluence (nice-to-have, but not essential) to collaborate with developers and testers while tracking release documentation .
• Collaborate and attend meetings across development, business squads and our clients.
• During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria, to determine if we progress your application further.

Benefits

• We’re offering a salary of £42,000 – £55,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares.
• You'll have 28 days holiday per year, and that's in addition to bank holidays and half day closures on Christmas and New Year's Eve.
• That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more.
• We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to a Digital GP service, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.
• On top of all that, our hybrid model, Connected Working , combines the best of both worlds – office and home working. You'll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection.
• Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad.
• Alongside a wide range of benefits, we'll help you settle in with confidence from day one. If you're successful, one of the first things you'll experience is our tailored new-starter induction programme, Great Start, designed to help you feel welcome, connected, and set up for success.