Technical Support Engineer

Description

When you join the company

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At the company, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the VTeamLife.

What you’ll be doing

We are seeking a technical support engineer to provide a best-in-class customer experience and specialised technical support by developing and implementing novel solutions to complex issues in the Global Roaming and New Revenue Generation Organisation. This role provides direct technical support for employees, researches and recommends network and data communications hardware and software, and conducts training programmes designed to educate an organisation's computer users about basic and specialised applications.

Analysing and reviewing system, software, and hardware functionality in order to verify and detect issues, resolving them where possible.

Answering and responding to employee inquiries regarding technical support, including software, hardware, systems, or other products.

Developing training materials and procedures to ensure the proper use of company hardware and software.

Evaluating software and hardware and recommending improvements or upgrades to existing technology.

Developing equipment set-up instructions to provide employees with proper installation and support throughout the entire process.

Diagnosing, identifying, troubleshooting, correcting, and/or advising on escalated technical issues on employees' computer systems or mobile devices.

Managing tickets and customer interactions to a very high level of customer service and support.

You’ll need to have:

Bachelor’s degree (or equivalent) in Computer Science, Information Systems, Engineering, or a related technical discipline, or relevant professional experience.

Experience with network components, including Routing and Switching, Voice over IP (VoIP), Unified Communications, and Telephone Systems.

A valid right to work in Ireland. Please note that we are currently unable to support or provide employment permit sponsorship for this role.

Even better if you have:

Familiarity with MPLS Architecture, Time-Division Multiplexing (TDM), and QoS Management.

Experience with Software Development, Agile Methodology, Software as a Service (SaaS), Business Intelligence (BI), and Presales.

Strong expertise in Troubleshooting, System Administration, and Active Directory (AD).

The capability to handle ticketing, complex technical inquiries, and user training.

Direct experience in Global Roaming.

Why the company?

The company is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice.

We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries and performance-based incentives. We create an opportunity for us all to share in the success of the company and the value we help to create through this broad-based discretionary equity award programme.

Your benefits are market-competitive and delivered by some of the best providers.

You are provided with a full spectrum of health and well-being resources, including a first-class Employee Assistance Programme, to empower you to make positive health decisions.

We offer generous paid time off benefits to help you manage your work-life balance and opportunities for flexible working arrangements.

You will be able to take part in volunteering opportunities as part of our environmental, community, and sustainability commitment.

Benefit packages are tailored to the specific country where a position is based.

If the company and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

5