Systems Support Engineer (UAT & Development)

Description

The company is a diversified trading firm with more than 30 years of experience that combines advanced technology with strong people. It trades with its own capital and bears its own risk, which lets it move quickly on opportunities.

Based in Chicago, with offices across the U.S., Canada, Europe and Asia, the company trades Fixed Income, ETFs, Equities, FX, Commodities and Energy in major global markets. It has also moved into real estate, venture capital and cryptoassets.

The team values respect, curiosity, integrity, innovation and a readiness to question the consensus.

In this Systems Support Engineer role, you will keep non-production environments stable, reliable and close to production. You will work with development, QA, release management and production operations so that these environments mirror production, stay available and support high-quality releases. You will also help cut outages and build systems and processes that engineers, testers and stakeholders can rely on.

Responsibilities

• Standardize tooling, infrastructure and configurations so lower environments match production more closely.
• Build monitoring, alerting and incident response for UAT and Development.
• Reduce downtime in test environments and improve their reliability.
• Track environment performance, including outage metrics, and report on the improvements you deliver.
• Work with production operations and development teams to share best practices and keep operations consistent.
• Keep lower environments healthy and stable as part of operational excellence.

Requirements

• A bachelor's degree in computer science, engineering or a related STEM field.
• 2+ years managing and troubleshooting Linux systems.
• Working knowledge of network communications, including multicast networking.
• Experience applying operational best practices in Dev and UAT settings.
• Experience with incident response and root cause analysis.
• Ability to juggle several priorities under time pressure.
• Strong written and verbal communication with stakeholders.
• Scripting or automation experience in Python, Bash, Go, Java or JavaScript.
• Working knowledge of a broad range of technologies, such as AWS, Kubernetes, Docker, Splunk, Prometheus, Grafana and RabbitMQ.
• Hands-on use of AI coding assistants or agentic tools, such as Claude Code or Codex, to automate operational work or speed up development and troubleshooting.
• Preferred: prior experience supporting electronic trading systems.
• You enjoy diagnosing problems and finding creative fixes.
• You like hands-on operational problem-solving and care about the bigger picture.
• You do well in fast-moving delivery pipelines where uptime and stability are critical.
• You are eager to learn, learn by doing, and are comfortable with unfamiliar technology.

Conditions

Annual base salary is $115,000 to $175,000, depending on experience, qualifications and relevant skills.

Benefits

• Eligible for an annual discretionary bonus.
• Group medical, pharmacy, dental and vision insurance.
• 401k with a discretionary employer match.
• Short-term and long-term disability insurance.
• Life and AD&D insurance.
• Health savings accounts and flexible spending accounts.