Technical Services Delivery Manager

Description

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

NACI (T1)

Job Family:

Program Delivery and Execution

Job Qualifications:

GDIT is seeking a Technical Services Delivery Manager to support our NASA Business Area in driving the successful pursuit and execution of key initiatives across our growing NASA portfolio.

GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. The Technical Services Delivery Manager will play a critical role in supporting and helping execute a comprehensive solution that integrates and manages a 24x7 Service Desk, advanced AI-enabled tools, efficient on-site deskside support, a PC-as-a-Service hardware model, and complementary engineering, cybersecurity, and IT Service Management (ITSM) development resources.

As a Technical Services Delivery Manager, you will partner closely with the Program Manager, internal/external teams, NASA JPL leadership, technical teams, projects managers, engineering organizations to provide operational discipline, thoughtful analysis, and steady leadership. You will also assist with account management activities for NASA JPL, focusing on business growth, customer relationship management, and high-quality service delivery. This position will provide expertise to ensure solutions and execution remain aligned with future enterprise IT service delivery standards and best industry practices in planning, implementation, and innovation.

The successful candidate will be an experienced program management professional with prior support to NASA JPL and a proven track record supporting projects with similar operational complexity. The candidate must demonstrate success in personnel support, positive customer relationships, and service delivery excellence, with a focus on innovation and customer experience. Outstanding written and verbal communication skills are essential in a fast-paced environment with multiple concurrent work streams.

In this Technical Services Delivery Manager role, you will support execution of GDIT’s strategic initiatives and help ensure compliance with Federal and NASA requirements. This position requires a motivated leader who can navigate complex challenges, execute tasks effectively, and build trusted relationships with internal teams and customer stakeholders.

Responsibilities

• Stakeholder Engagement and Collaboration
• Support the Program Manager in building and nurturing trust with customers through consistent, high-quality execution.
• Maintain transparent communication with stakeholders and help ensure expectations are clearly set and managed.
• Serve as a supporting point of contact for internal teams and the customer, ensuring alignment on goals, priorities, and deliverables.
• Act on behalf of the Program Manager when needed and maintain continuity of program execution.
• Strategic Leadership
• Assist in executing GDIT’s strategic imperatives focused on NASA JPL standards and the NASA Community.
• Apply a Consultant Mindset by helping identify challenges, proposing actionable solutions, and encouraging continuous improvements.
• Support customer experience efforts by engaging with users and contributing to value-driven results aligned with customer expectations.
• Help lead IT managers, technical leads, vendors and cross-functional teams.
• Project and Task Management
• Help develop, maintain, and oversee project schedules to ensure timely delivery of tasks and milestones.
• Coordinate and allocate tasks among development and operations team members according to project and contract requirements.
• Anticipate and help resolve potential roadblocks, adjusting plans in collaboration with the Program Manager.
• Identify technical and organizational risks, develop mitigation plans, and escalate issues appropriately.
• Performance and Quality Oversight
• Ensure project deliverables meet required quality standards and comply with regulatory guidelines.
• Track program data and assist in reporting metrics, providing insights to enhance performance and efficiency using Configuration Management/Change Control, Risk and Opportunity Management, Earned Value/Cost Management.
• Ensure compliance with NASA policies, security requirements, configuration/change management, and program controls.
• Required Qualifications:
• Bachelor’s degree and a minimum of five (5) combined years of deputy program or project management experience.
• Experience supporting the NASA JPL environment, customers, and solution development tailored to NASA mission needs.
• Excellent oral, written, and presentation communication skills, with the ability to convey complex technical topics to diverse stakeholders and support meetings and technical discussions independently.
• Proven experience supporting customer relationship management.
• Experience mentoring or supporting remote teams, including coordination and performance management activities.
• Experience with schedule creation, timeline tracking, deliverables management, metrics reporting, demonstrations, and virtual training.
• Demonstrated experience driving performance excellence and adapting new technologies to improve service delivery.
• Ability to obtain and maintain a Public Trust clearance.
• Desired Qualifications:
• Experience with ServiceNow.
• Please Note:
• Work visa sponsorship will not be provided for this position.
• Work will be on-site in Pasadena, CA and candidates must reside in the area. No relocation assistance will be provided.
• GDIT IS YOUR PLACE
• At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• ● Growth: AI-powered career tool that identifies career steps and learning opportunities
• ● Support: An internal mobility team focused on helping you achieve your career goals
• ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• ● Community: Award-winning culture of innovation and a military-friendly workplace
• OWN YOUR OPPORTUNITY
• Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.
• The likely salary range for this position is $140,821 - $190,523. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
• Scheduled Weekly Hours:
• 40
• Travel Required:
• 10-25%
• T elecommuting Options:
• Onsite

Requirements

• Data Analysis, People Management, Services Management
• Certifications:
• None
• Experience:
• 5 + years of related experience
• US Citizenship Required:
• No

Conditions

USA CA Pasadena

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans