Technical Program Manager, Fraud Technology

Description

The team delivers strategic Fraud Technology initiatives, and this role keeps those programs coordinated across technology delivery, governance and cross-team work.

You will work with engineering, product, platform, and risk and compliance colleagues to keep programs on track, manage dependencies, and stay aligned with the company's technology standards.

The role covers work from planning through implementation and release. It calls for solid organizational, analytical and communication skills, and an understanding of how technology and business functions work together.

This is a full-time role in the Technology Project Management job family within the Technology group.

Responsibilities

• Help plan, run and govern technology delivery across programs in the Fraud Technology portfolio.
• Track milestones, deliverables, critical paths and dependencies across several agile teams and hybrid technology setups.
• Spot delivery risks, technical bottlenecks and resource limits early, and work with stakeholders on mitigation plans.
• Support release planning, operational readiness reviews and deployment coordination so production launches go smoothly.
• Watch program health, escalate issues when needed, and report progress clearly through governance processes.
• Lead discussions between stakeholders and engineers on delivery impact, dependencies, priorities and implementation choices.
• Coordinate architecture reviews and help teams stay aligned on design.
• Apply working knowledge of microservices, APIs, cloud, event-driven designs and distributed systems to support delivery.
• Help coordinate system integration work and dependencies across delivery teams.
• Promote GenAI and automation to make program management more efficient and consistent.
• Use AI tools to automate meeting summaries, action items, technical documentation and Architectural Decision Records (ADRs).
• Support status reports, release communications, dashboard metrics and milestone tracking, using AI where it helps.
• Encourage teams to adopt AI-driven delivery practices, templates and reporting standards.
• Share delivery progress, milestones, risks, issues and dependencies with engineering and business stakeholders.
• Build working relationships across technology and business teams to support decisions and resolve issues.
• Prepare program status updates for governance forums and leadership reviews.
• Work with business units, external vendors, operations, internal audit and technology stakeholders to deliver outcomes.
• Track and report risks, issues, dependencies and governance concerns, and help build mitigation plans.
• Make sure work follows the company's SDLC requirements, architecture review process, data governance standards and applicable regulations.
• Support change, release and operational governance.
• Help keep the program audit ready, including documentation for internal and external reviews.

Requirements

• Have 5-8 years in technical program management, project management, technology delivery or a related field.
• Have worked in Agile, Scrum, Waterfall or hybrid delivery settings.
• Understand modern architecture patterns such as microservices, REST and SOAP APIs, event-driven platforms, cloud and distributed systems.
• Have coordinated cross-functional technology initiatives and managed dependencies across several teams and stakeholders.
• Experience in financial services, payments, fraud prevention, risk technology or a related domain is preferred.
• PMP and/or PMI-ACP certification is preferred.
• CSM, SAFe, Cloud Practitioner or PMI-CPMAI certifications are advantageous.
• Have used Jira, Confluence, Jira Align, MS Project, ServiceNow or similar collaboration and delivery platforms.
• Have used GenAI tools such as Copilot and enterprise AI solutions to improve reporting, planning, documentation and communication.
• Can build collaborative relationships and coordinate work across many teams and stakeholder groups.
• Communicate well in writing and speech, explaining technical ideas to both technical and non-technical audiences.
• Organize well, solve problems, and balance competing priorities.
• Can work in a highly matrixed setting and influence outcomes through partnership.
• Hold a bachelor's degree in computer science, software engineering, information systems, business technology or a related field, or equivalent experience.
• Core skills: delivery management, project management, stakeholder management, risk and issue management, program governance, agile delivery, technology coordination and executive reporting.

Conditions

Full-time role based in Irving, Texas, United States, in an office setting with minimal travel.

Physical effort is minimal.

The primary location full-time salary range is $96,400.00 - $144,600.00.

The anticipated posting close date is Oct 29, 2026.

The company uses automated processing and AI to match your skills to roles, and to other suitable roles if you consent. People make and check all hiring decisions, and no decision is made automatically.

Illinois residents receive a separate AI notice and set of rights.

The company is an equal opportunity employer; its EEO policy statement and Know Your Rights poster are available.

Benefits

• Eligible employees may receive discretionary and formulaic incentive and retention awards.
• Medical, dental and vision coverage, plus a 401(k).
• Life, accident and disability insurance.
• Wellness programs.
• Paid vacation, paid sick leave and paid holidays.
• Full benefit details are on the company's benefits site; offerings vary by jurisdiction, job level and hire date.