Technical Program Manager, Taylor

Description

Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.

We are:

Backed by a16z and Y Combinator, with $75M raised in Series A funding

Cash flow positive and profitable, with mid eight figure ARR achieved in under two years

Already serving more than 20% of the auto lending industry

Processing millions of real customer calls and transactions every day

Fully deployed in production with major financial institutions

Actively expanding into new financial services segments

Building together in person in San Francisco

We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.

Responsibilities

• We’re hiring a Technical Program Manager to help scale Taylor, our flagship product, as we launch with new customers - from large lenders to smaller institutions.
• You’ll drive execution across key Taylor initiatives: making the platform more reliable and scalable, keeping Forward Deployed Engineers (FDEs) and product engineering aligned, and ensuring we consistently deliver new capabilities.
• This is a hands-on role for someone who can participate confidently in technical conversations and bring structure to complex, fast-moving work. You’ll lead programs, not people. We don’t expect you to be an expert in every area below on day one.
• What You’ll Own
• Plans for key Taylor initiatives: scope, milestones, dependencies, risks, and status
• Reliability, performance, and scalability work tied to customer launch timelines
• Intake, triage, and ownership for customer requests and field fixes across FDE and product engineering
• Feature planning, release readiness, and launch checklists
• Alignment between customer commitments and engineering delivery
• Repeatable customer onboarding and go-live playbooks
• What You Bring
• Experience running complex technical programs across multiple engineering teams
• Technical depth in production systems, such as APIs, distributed systems, or data pipelines
• Strong judgment around prioritization, risks, and tradeoffs
• Ability to align teams with competing priorities without formal authority
• Comfort moving quickly and making decisions with incomplete information

Requirements

• Reliability, performance, or scalability program experience
• Enterprise implementation or customer launch experience
• Experience with AI agent products or regulated industries
• Clear, concise written communication
• At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week , beginning at 8:00 AM , with four days spent collaborating in person at our San Francisco office.
• We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage , a generous 401(k) , and catered lunches .