Technical Product Manager – Service Engineering

Description

The company builds software that connects the physical and digital worlds, helping businesses improve operations, build better products and support their people. It is a global team of nearly 7,000.

This Distinguished Product Manager role leads strategic investment across the Windchill Service Engineering and Arbortext portfolio, shaping the next generation of the Service Engineering and Technical Publications solution across the full Intelligent Product Lifecycle. The focus is on people with deep domain knowledge in service engineering and technical publications, strong technical judgment, customer focus, and interest in applying AI to practical business problems.

Product focus areas: Windchill Service Information and Service Parts; Arbortext Authoring suite and Windchill integrations; AI-powered authoring; content lifecycle management and delivery.

Responsibilities

• Set the product vision, strategy and roadmap for the Service Information and Arbortext solutions, linking the digital thread across the lifecycle for Service Engineering, Technical Publications, Service Execution and Content Delivery.
• Work directly with customers, partners, analysts and field teams to learn their business challenges and market opportunities, and turn them into roadmap and release plans.
• Turn business requirements into epics, user stories and prioritized backlogs.
• Advise R&D on technical questions, implementation approaches and backlog delivery through releases.
• Assess new technologies and find where AI and automation can add value.
• Work closely with R&D and UX to design and deliver AI-powered solutions that create real value.
• Lead Agile planning, backlog management, prioritization and story acceptance.
• Support product launches, sales enablement and go-to-market activity.
• Coordinate with Product Management, R&D, Sales, Support and partners.

Requirements

• Strong grounding in modern product management, with an inbound focus and the ability to turn customer needs into enterprise solutions that succeed.
• Experience with Agile or Scrum, backlog management and writing user stories.
• Solid understanding of PLM, manufacturing engineering, service engineering, service lifecycle management (SLM) and technical publications.
• Proven experience implementing service content workflows in enterprise software, including structured content, publishing and content delivery.
• Working knowledge of technical documentation standards: DITA 2.0 is required, plus DITA-OTK, Industry 4.0, S1000D, iiRDS and eIFUs.
• Understanding of cloud platforms (Azure, AWS), REST APIs, microservices and modern SaaS architecture.
• Familiarity with enterprise search, metadata, taxonomy and information architecture.
• Excellent communication and stakeholder management skills.
• Genuine interest in AI and emerging technology.
• Understanding of generative AI, LLMs, RAG architecture, semantic search, vector databases, knowledge graphs and AI assistants.
• Experience identifying and delivering AI-powered solutions for customers.
• Ability to connect AI innovations to product strategy and measurable business value.
• Knowledge of AI uses in content creation, translation, knowledge management and service operations.
• Bachelor's degree in engineering, computer science, information systems, technical communication or a related field.
• Arbortext experience.
• 5+ years in product management, technical product management, engineering, solution architecture or related work.
• Proven record of taking enterprise software products from concept to market adoption.
• Ability to work effectively with both highly technical teams and executives.
• Preferred, not required: experience with Windchill or comparable enterprise platforms; experience in manufacturing, aerospace and defense, automotive, industrial equipment or medical device industries; experience in service organizations, aftermarket operations or technical publications teams.
• The ideal candidate is a strategic product leader who bridges business needs and technical implementation, solves customer problems and delivers high-quality outcomes, is passionate, highly motivated and shapes successful customer implementations, drives innovation and critical thinking, influences strategy across a complex software portfolio, and speaks credibly with customers, engineers, service leaders and executives.

Conditions

The anticipated annual salary is $112,000 to $126,500. The figure is an estimate at posting and actual pay depends on skills, qualifications, experience and location.

Candidates may be eligible for a performance bonus, an employee share purchase plan with discounted stock, and equity in some roles.

Applications are accepted on an ongoing basis until the role is filled.

This position does not offer employment-based immigration sponsorship. Applicants must already be authorized to work in the United States, now and in the future, without sponsorship from the company.

Equal opportunity: the company welcomes applicants from all backgrounds.

Benefits

• Medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) with employer match, flexible spending accounts, life insurance and disability coverage.
• Office-assigned employees may receive a generous commuter subsidy.
• All benefits are subject to plan eligibility and other terms.