Lead Cloud Technical Architect - Windchill

Description

The company builds software that connects the physical and digital worlds, helping customers improve operations, design better products and support their people. It has a global team of nearly 7,000.

The SO&S PLM Lead Technical Architect leads a team of technical architects who keep the company's cloud-hosted PLM solutions performing well, scalable, well governed and run to a high operational standard. The role needs deep Windchill and cloud skills as well as real people leadership.

You will work with customers, Service Management, Technical Support, R&D, Cloud Operations and Application teams to tune customer environments, promote best practices, improve system health and provide technical advisory across the company Cloud portfolio.

You will own team performance, development of your people, delivery, resource planning and continuous improvement, and you will support key customer engagements at a strategic level.

Responsibilities

• Lead, coach and grow a team of three PLM Technical Architects across EMEA.
• Run performance reviews, career development and succession planning.
• Keep engagement high and build a collaborative team that performs well.
• Balance workload, allocate resources and set project priorities.
• Hire, onboard and mentor team members.
• Set operational goals and performance metrics for the team.
• Give technical direction for Windchill and related PLM cloud environments.
• Direct assessments of customer systems, including Technical System Assessments (TSAs), health checks, performance reviews and architecture evaluations.
• Review customer architectures, integrations, customizations and deployment approaches.
• Support urgent customer escalations and hard technical problems.
• Recommend changes that improve optimization, scalability and operations.
• Push for standard practices across customer environments.
• Work with Cloud Operations, Monitoring, Infrastructure and Application teams to make services more reliable.
• Lead automation work and tooling improvements.
• Find recurring operational faults and lead root-cause analysis.
• Help shape service delivery methods, documentation and operating frameworks.
• Advise internal and external stakeholders as a trusted adviser.
• Work closely with Service Managers, Customer Success Managers, Technical Support, Product Management and R&D.
• Attend customer governance meetings and executive reviews.
• Explain technical risks, recommendations and roadmaps to technical and non-technical audiences.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.
• At least 8+ years of experience implementing, supporting or architecting enterprise PLM solutions.
• At least 3+ years managing technical teams.
• Solid experience with the company Windchill or a comparable enterprise PLM platform.
• Experience with cloud-hosted environments on AWS, Azure or Google Cloud.
• Strong troubleshooting, performance tuning and systems analysis skills.
• Proven record of leading cross-functional work across a global organization.
• Strong communication, presentation and stakeholder management skills.
• Fluent English is required. German is an advantage.

Conditions

Preferred: expertise in Windchill architecture, upgrades, migrations and integrations.

Preferred: experience with Linux and Windows administration.

Preferred: knowledge of Oracle and Microsoft SQL Server databases.

Preferred: experience with automation and scripting in Python, Bash or PowerShell.

Preferred: familiarity with observability and monitoring platforms such as Datadog, Splunk or Sumo Logic.

Preferred: experience in SaaS delivery organizations.

Preferred: previous experience supporting globally distributed teams.

The company is an equal opportunity employer.