Tech Writer

Description

The company is hiring a Knowledge Analyst and Technical Writer on a contract supporting the Department of Homeland Security.

You will provide knowledge management and technical writing support, turning technical information into clear documentation for IT deployments and operations.

You will review, update and organize current documents, capture new content or help build it, and format material for documents, email, websites and other electronic channels, including entry into the Knowledge Repository.

The role includes ongoing content reviews using available tools, resources and contacts to keep documentation current, understandable and aligned with set guidelines.

You will gather information, interview subject matter experts and research topics so technical content can be conveyed concisely and effectively.

Responsibilities

• Build working relationships with subject matter experts across departments to raise awareness of knowledge management initiatives.
• Help the Engineering, End User Support and Service Desk teams share knowledge, including troubleshooting guides and standard operating procedures.
• Partner with stakeholders to turn technical material into written documentation.
• Gather, sort and keep content current in the knowledge repositories.
• Distribute knowledge resources to those who need them.
• Create and maintain program-specific documentation templates.
• Help set guidelines and standards for text and graphics.
• Write, edit and produce documentation for back-end use, including process workflows, knowledge articles such as how-tos and troubleshooting guides, standard operating procedures, job aids, user guides and user manuals.
• Review existing documentation on a regular basis and propose better approaches.
• Learn the company's products and services well enough to turn complex information into simple, polished and engaging content for users.
• Run quality control, including peer and final reviews, editing against applicable specifications and standards, validation and change verification, so documents are accurate and adequate.
• Make sure documentation meets all applicable specifications, standards and project constraints.
• Define, track and report baseline knowledge management performance metrics and key performance indicators.
• Help create and edit graphic content for program documentation.

Requirements

• You must be able to obtain a DoD security clearance.
• Preferred: you can obtain Department of Homeland Security Entry On Duty clearance, with an active Entry On Duty status preferred.
• A bachelor's degree (B.A. or B.S.) or equivalent, plus 3 years of relevant experience.
• Prior experience working with IT operations and engineering support teams.
• A strong grasp of knowledge management and hands-on experience applying methods such as Knowledge Centered Service (KCS).
• Experience building and supporting knowledge management initiatives.
• Proficiency in SharePoint, Adobe Acrobat Pro, Microsoft PowerPoint, Word, Excel and Visio, and a service management tool such as ServiceNow.
• Ability to work across disciplines and independently.
• Strong oral and written communication, with the ability to work effectively with subject matter experts and managers at every level.
• Ability to set priorities to meet deadlines and handle several requests at once.

Conditions

Salary depends on several factors, including location, federal government contract labor categories and wage rates, prior experience, skills, education and certifications.

The proposed salary range is between $59,600 and $122,100.

The company offers flexibility so employees can balance their work and personal lives.

Benefits

• Competitive pay, plus benefits covering healthcare, wellness, financial, retirement, family support, continuing education and time off.
• A flexible time off benefit that lets you take the time you need.
• Access to learning and development resources.