Senior Technical Writer - Madcap Flare & AI Expert

Description

The company is a global provider of professional information services, combining domain expertise with specialized technology. Its portfolio includes software tools, content, and services that help professionals make high-stakes decisions with confidence.

The software documentation team is growing and is looking for an experienced Senior Technical Writer. You will learn complex software, work alongside Product Managers and Subject Matter Experts, and turn complicated functionality into clear, easy-to-follow documentation for end users.

Responsibilities

• Lead interviews and information sessions with subject matter experts.
• Create, update, review, and maintain technical documentation for software products.
• Work with Product Managers and Subject Matter Experts to learn new and changing features and how they function.
• Rewrite complex product functions as clear, concise, user-friendly documentation.
• Decide what end users must know to complete tasks with new functionality.
• Write documentation for upcoming software releases.
• Own documentation projects from start to finish.
• Apply established technical-writing standards, terminology, and style guides so product documentation stays consistent.
• Work with cross-functional teams to collect information, ask questions, clarify requirements, and confirm technical accuracy.
• Review and revise existing documentation as products and features change.
• Handle several documentation assignments and priorities on your own.
• Act as a trusted documentation partner to Product Managers and Subject Matter Experts.
• Build documentation that serves as the basis for other customer resources, such as live demonstrations, e-learning, and "How Do I?" videos.
• Find ways to improve documentation processes, workflows, and the overall customer experience.
• Help shape the team's documentation practices, including the careful use of AI and emerging technologies.

Requirements

• Quickly take ownership of MadCap Flare projects and have deep knowledge of the platform.
• Experience creating technical documentation in MadCap Flare.
• Experience managing a documentation project from start to publication.
• Experience maintaining and updating existing Flare projects.
• Experience with styles, formatting, navigation, and other Flare features.
• Experience managing content and publications in MadCap Central.
• Experience using MadCap Flare as the main authoring tool for software or product documentation.
• Demonstrated professional experience as a Technical Writer, preferably on software or technology products.
• Strong hands-on experience with MadCap Flare.
• Experience creating and maintaining software or product documentation.
• Experience documenting software features, functions, workflows, and releases.
• Ability to explain complex technical information to non-technical or mixed audiences.
• Experience working with Product Managers, Subject Matter Experts, developers, engineers, or other technical staff.
• Strong attention to detail and commitment to technical accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects, priorities, and deadlines on your own.
• Strong organizational and project-management skills.
• Ability to learn new software products and technical concepts quickly.
• Able to work independently and know when to ask questions or seek clarification.
• Knowledge of docs-as-code workflows.
• Preferred: experience with MadCap Central.
• Preferred: experience creating, updating, reviewing, and maintaining software documentation.
• Preferred: experience with SaaS or enterprise software documentation.
• Preferred: experience working in an Agile software development environment.
• Preferred: experience with Microsoft SharePoint.
• Preferred: experience with Microsoft Teams.
• Preferred: experience with Microsoft Copilot.
• Preferred: experience with Snagit or similar screenshot and documentation tools.
• Preferred: experience working directly with Product Management.
• Preferred: experience using AI tools in technical writing, research, or documentation workflows.
• Preferred: experience with docs-as-code workflows.

Conditions

Pay range: $60,700.00 to $106,000.00 USD, based on the primary location of the position.

This role is eligible for a bonus.

Final base salary depends on factors including skills, experience, and the actual hiring location. Your recruiter can share details for the specific location during hiring.

Hybrid schedule: 8 days a month in any the company office in the U.S. Fully remote work may be considered if you live more than 50 miles from an office.

Applicants may be required to attend an interview onsite at a the company office.

Equal opportunity employer.

Benefits

• Medical, dental, and vision plans, 401(k), FSA/HSA, commuter benefits, tuition assistance, vacation and sick time, and paid parental leave. Full details are available on request.
• Room for growth and professional development on a small, supportive team.
• Work focused on software and product documentation, with a strong emphasis on MadCap Flare. This is a technical writing role, not an instructional design role, and the broader team includes technical writers, instructional designers, trainers, e-learning, and "How Do I?" video specialists.
• Interviews must be completed without AI tools or outside help, and virtual backgrounds must be removed. Using AI-generated answers or third-party support during an interview will disqualify you.