Systems Engineer (Enterprise Applications Support)

Description

The team builds and supports in-house systems, including web and desktop apps, an ERP system, a BPM system, a document management system, AI initiatives and other projects.

You will support enterprise applications, work through application issues, and take part in testing and rollout so daily operations run without interruption.

The company is a privately owned contract research organization founded in Switzerland, with about 30 years in the pharmaceutical sector and clinical trials across several countries and continents. It is stable, has grown steadily since 1995, and the team is spread across the world.

Responsibilities

• Support off-the-shelf software packages at Tier 2 and Tier 3.
• Install Tier 3 and some Tier 4 information systems and train users on them.
• Install and support specialized systems, such as special warehouse systems.
• Track software updates and new releases, and recommend upgrading when needed.
• Watch for new software that could benefit the company, and recommend buying it.
• Keep the validation status of information systems under CFR 21 Part 11 current.
• Review IT equipment that client projects supply, train users on it, and support that equipment.
• Run regular technical audits across company departments to confirm that specialized equipment and Tier 3-4 systems meet PSI standards.

Requirements

• A university or college degree in computer science or IT.
• A strong technical background.
• Experience supporting business applications, software platforms or enterprise systems.
• Excellent communication and collaboration skills.
• Strong analytical skills.
• A willingness and ability to work in a service-focused, customer-first setting.
• Experience writing SQL queries.
• Nice to have: prior experience in systems analysis.
• Nice to have: experience with Jira Service Desk and Confluence or similar tools.
• Nice to have: experience in systems development and systems validation.
• Nice to have: background in testing, including writing test cases and running test scripts.

Conditions

Hybrid or office details are not stated in the posting; the role sits within a global Systems Development team.

Benefits

• An intensive induction program, plus technical and industry training for a strong start and ongoing growth.
• Varied projects across the company's systems.
• A friendly, supportive team culture.
• An international team with colleagues around the world.
• Chances to see the results of your work quickly.