Systems Engineer II

Description

The company is a friendly, caring, and energetic group that values high standards, teamwork, and a healthy balance between work and life.

It is growing quickly around the world and works to widen equity and opportunity both inside the company and beyond it.

Success here depends on acting on your own initiative, owning outcomes, and being open to other viewpoints.

The team's curiosity and varied outside interests add energy to the culture.

The role focuses on modern enterprise platforms, automation, identity management, and AI-enabled operational tooling, with the aim of improving employee productivity and business operations.

You will work with Security, Engineering, People, Finance, and IT to keep platforms secure, reliable, efficient, and easy to use.

The team values reliability, resiliency, scalability, and extensibility, shares ownership, and supports each other's growth.

The company makes a customer engagement platform that helps brands run cross-channel messaging, journey orchestration, and AI-driven personalized decisions, with AI agents and models built in.

The company is a Leader in marketing technology according to industry analysts, won a 2025 G2 Best of Marketing and Digital Advertising Software Product award, and was named a 2025 Best Company To Work For by U.S. News and World Report, a 2025 America's Greatest Company by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work.

The company is headquartered in New York, with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney, and Tokyo.

Responsibilities

• Own projects from start to finish and automate wherever you can.
• Design and improve automated provisioning, deprovisioning, access governance, and lifecycle workflows using Okta, SCIM, APIs, and workflow tools, so manual work drops, security improves, and audits get easier.
• Build integrations and automation across identity, collaboration, productivity, and service management systems.
• Design, administer, and improve business platforms such as Google Workspace, Atlassian, Slack, GitHub, and identity services so they stay scalable, secure, and aligned with business needs.
• Pilot and roll out AI-powered tools for internal workflows, service delivery, self-service, and productivity, and help set responsible AI practices.
• Work with Security and Infrastructure to strengthen device trust, identity-based access, and secure access across endpoint and authentication platforms.
• Build self-service IT workflows with automated approvals that cut manual ticket handling.
• Work with Security and Compliance to automate evidence collection, access reviews, reporting, and control checks, improving visibility and consistency.
• Research new technologies and bring forward ideas that improve scale, reduce operational overhead, and improve the employee experience.
• Work with stakeholders to understand their needs, deliver scalable technical solutions, and contribute to platform roadmaps.
• Document and implement changes under established governance, change management, and compliance practices.
• Take part in incident response, troubleshooting, and day-to-day support for critical enterprise systems.

Requirements

• Experience designing, administering, or supporting SaaS-heavy enterprise environments.
• A solid grasp of identity and access concepts, including SSO, MFA, SCIM, lifecycle management, RBAC, and access governance.
• Skill in automation, scripting, and integrations using Python, PowerShell, REST APIs, Terraform, or workflow automation platforms.
• Hands-on experience with enterprise platforms such as Okta, Google Workspace, Slack, GitHub, Atlassian, or endpoint management tools.
• Knowledge of security, compliance, and audit frameworks such as SOX, SOC2, or ISO 27001.
• Ability to manage technical projects and work across teams and business functions.
• Curious and collaborative, with a drive to solve problems through automation and sound systems design.
• Enthusiasm for emerging technology and interest in using AI to improve operational efficiency and employee experience.
• Bonus: certifications in Okta, Google Workspace, Atlassian, Kandji, GitHub, or related enterprise platforms.
• Bonus: experience administering Atlassian Cloud, including Jira, Jira Service Management, and Confluence.
• Bonus: experience with Okta Workflows, Terraform, Workato, or other automation platforms.
• Bonus: experience implementing AI-enabled workflows, copilots, agents, or enterprise AI governance practices.
• Bonus: familiarity with cloud platforms such as AWS, GCP, or Azure.
• Bonus: experience supporting high-growth SaaS organizations with complex enterprise system environments.

Conditions

The company works in a hybrid way.

Benefits vary by location, and details for your country are shared in full if you receive an offer.

Recruiters use AI-assisted tools for screening and administrative tasks, and recruiters make all hiring decisions; you may opt out of AI-assisted review of your application, request information about how AI is used, or ask for a manual review or contest a decision.

Candidates who do not meet 100% of the criteria are encouraged to apply.

The company is an equal opportunity employer.

Benefits

• Competitive pay that may include equity.
• Retirement plan and Employee Stock Purchase Plan.
• Flexible paid time off.
• Medical, dental, vision, life, and disability coverage.
• Fertility benefits and equal paid parental leave.
• Formal career pathing, learning platforms, and a yearly learning stipend.
• An in-office experience designed to build community, team connections, and innovation.
• An annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups.
• A collaborative, open, and fun culture.