Supervisor, Global Field Engineering (News & Sports Live Production & Broadcast)

Description

The company is a global media and entertainment business with three segments: Studios, Direct-to-Consumer, and TV Media.

This role reports to the Director of Global Field Engineering and oversees field engineering for a broadcast operation that runs 24x7x365.

You will lead a team of broadcast and IT support professionals who deliver 24/7 services for live sports and news productions, acting as the technical escalation point for complex events.

Responsibilities

• Lead a team of 10+ field engineers who provide 24/7 broadcast and IT support for live sports and news productions worldwide.
• Hire, onboard and develop team members so they keep pace with changing workloads and technology.
• Run regular performance reviews and build a collaborative, inclusive team that performs at a high level.
• Make sure work follows agreed processes and find ways to improve service.
• Manage shift handovers so on-air issues and project work pass cleanly between shifts.
• Oversee incident response, scheduling and staffing across field operations.
• Own shift performance and service level delivery.
• Help the Director set strategy and department goals that match News & Sports priorities.
• Work with News & Sports Planning and peers to schedule field deployments and use resources efficiently.
• Drive adoption of MFP (REMI) kits and workflow changes while keeping disruption to live operations low.
• Bring new field technology and best practices into line with global strategy.
• Travel often to sports and news events to review live productions, advise clients and find ways to run more efficiently.
• Make sure field gear is ready before major production events.
• Match scheduling and resource availability to commercial goals to capture revenue.
• Work hands-on during remote productions when needed, including setup, operation and troubleshooting of contribution and broadcast equipment.
• Act as the technical resource and escalation point for field engineers on complex or critical productions.
• Keep your practical knowledge of field broadcast technology current so you can still deploy as an engineer alongside supervision.

Requirements

• 5+ years of experience deploying and implementing field technology for live and news or sports productions.
• Strong leadership skills, with the ability to motivate, develop and inspire a team.
• A proven record of supervising high-performing teams, working as a self-starter and owning assignments from start to finish.
• A consistent habit of following tasks through to completion, clearing blockers early and making sure nothing gets missed.
• Required: prior hands-on experience as a field engineer or in a live production engineering role.
• Working knowledge of signal flow, contribution workflows and the demands of live broadcast, enough to lead, assess and guide engineers in the field.
• Ability to work well with cross-functional service delivery teams.
• Proactive in troubleshooting, solving problems and preventing issues.
• Adaptable and flexible in a demanding, fast-moving environment.
• Clear communication skills and the ability to represent the department globally.
• Able to set priorities and work independently under pressure and against tight deadlines.
• Experience managing budgets and expenses.
• Proven hands-on skill with broadcast field equipment and the ability to work independently as a field engineer when needed.

Conditions

Based in Atlanta, GA at the East Point location, with a minimum of three days per week in the office.

Requires frequent domestic travel and occasional international travel.

Must stay technically current enough to take on a hands-on engineering role in remote field settings when operations require it.

Must be able to lift and move equipment weighing 50 pounds or more.

Works within a 24/7 operation that includes shift coverage.

Reasonable accommodations are available during the application and hiring process on request.