Strategic Solutions Engineer, Enterprise (Chicago)

Description

The company is building a converged AI workspace that brings together tasks, docs, chat, calendar and enterprise search, with context-driven AI running through all of it.

The company is built around AI. Every team member is expected to use AI daily, and candidates are assessed on AI fluency during hiring.

It is a hyper-growth startup whose goal is to save people time and make work more productive.

The company is hiring a Strategic Solutions Engineer to act as a technical partner to the Sales and Success teams. The role supports winning new enterprise customers, growing existing accounts and speeding up revenue.

The ideal person thinks strategically, presents well and has enough technical depth to work out solutions to clients' technical problems.

Working closely with Managers to understand and coordinate team needs is a large part of the job. You will work with little supervision, in a fast-paced team setting, juggling several tasks, setting priorities and hitting deadlines with energy and a positive attitude.

Responsibilities

• Work with sales and success to give technical presentations on the company's products and integrations to prospects and current clients.
• Design, build, launch and run proof of value projects tailored to individual customers.
• Create custom reports and dynamic dashboards for the management teams of prospective clients.
• Help with the functional and technical sections of RFPs.
• Keep up with new feature releases and keep the sales demo spaces current.
• Support customers across the North East.

Requirements

• Show proven experience designing and building agentic workflow automation on AI platforms, including autonomous agents that orchestrate tasks, make multi-step decisions and integrate across apps at enterprise scale.
• Have 6+ years in a customer-facing technology role. Pre-sales experience is ideal, but consulting, implementation or sales enablement experience also counts.
• Have 2+ years of demonstrable success with commercial or enterprise clients.
• Understand the application deployment steps that make cloud transformation succeed, including change management and organisational adoption.
• Communicate well with both technical and executive audiences and steer them toward the intended outcome.
• Solve problems creatively, learn new technologies readily and have enough technical background to help build lightweight custom solutions.
• Show skill in business process mapping and diagramming, plus experience with consumption-based and value-based selling that ties solutions to business goals.
• Have hands-on experience with AI and LLMs, integration platforms (Unito, Workato, Zapier, Integromat), web services and APIs.
• Be willing to travel, with up to 50% of your time spent on the road.

Conditions

This is a hybrid role based in Chicago, IL. Candidates within reasonable travel distance of Chicago are strongly preferred.

You must be available in person from time to time for customer onsite meetings, enterprise deal support and team working sessions in the Midwest market, including occasional co-working days with peers.

Travel of up to 50% is required.