Staff Software Engineer, Provider

Description

Roughly 1 in 4 people in the US has a condition that can be treated, yet most therapists do not take insurance, which puts therapy out of reach for many people. The company aims to build a mental healthcare system that anyone can use. It began by automating the insurance work that blocks most care, including credentialing, claims, and payment reconciliation.

Over 90,000 providers in all 50 states run their practices on the company's software and serve more than 2.6 million patients. The company is building tools that cover a therapist's whole practice, a better way for patients to find a therapist, and the platform foundations to scale them, much of it with AI. The aim is for the product to be where care happens, not only a billing layer.

The company is at Series D with over $325M in funding from investors including a16z, Accel, and Spark Capital.

The Provider-Sourced Clients (PSC) team builds the products that help therapists who bring their own clients fill their caseloads and run their practices. Those clients come from referrals, directories, personal websites, and word of mouth. The team's current work includes AI agents that answer patient inquiries and turn them into patients, tools that move an existing caseload onto the platform, marketing tools for clinicians who are not marketers, and routing that matches each patient with the right provider in the network.

The role sits across product, design, data, Sales, CX, and pricing, and directly supports one of the company's top goals.

Responsibilities

• Own the architecture that helps providers attract, convert, and retain their own clients.
• Design the platform for lead management so several teams can build on it.
• Set the technical direction for caseload porting and caseload tooling.
• With product and data, choose which bets to pursue and define how to measure them.
• Work with product, design, data, Sales, CX, and pricing to ship the work.

Requirements

• Designs platforms that multiple teams build on and helps others work within them.
• Has shipped user-facing AI-powered products and knows what makes them dependable.
• Thinks like a product partner, cares about outcomes, and stops projects that are not moving the target metric.
• Explains technical trade-offs clearly to non-technical colleagues.
• Gains influence through technical depth and leaves teams stronger than before.
• 8+ years of software engineering experience.
• Has built and scaled user-facing products in a marketplace, vertical SaaS, or health-tech setting.
• Has shipped LLM-powered agents or workflows to production, including evals, guardrails, and human-in-the-loop design.
• Has worked on data-heavy onboarding, such as imports, migrations, CRM or lead systems, or integrations with third-party systems.
• Comfortable running experiments and measuring product impact.
• Has shaped technical direction across teams without formal authority.

Benefits

• Medical, dental, and vision coverage.
• HSA or FSA access.
• 401(k) with a match starting in 2027.
• Carrot Fertility reimbursement.
• Paid parental, medical, and caregiver leave.