Staff Product Manager

Description

The team works on Trust Hub, the company's KYC (know your customer) platform, which is the entry point to all of the company's communication APIs.

You will join the Onboarding and Compliance group as a Staff Product Manager and own several Trust Hub products from start to finish. The aim is registration flows that are simple to use while keeping KYC standards among the best in the industry.

The company is growing quickly and works remote first. It serves hundreds of thousands of businesses and supports millions of developers around the world.

The company uses AI to make parts of hiring more efficient, but people make every hiring decision.

Recruiters contact candidates only from an official company email address. The company never asks for payment, gift cards, cryptocurrency or banking details, and it does not hire without a formal interview process or hold interviews only through text messaging apps.

Responsibilities

• Shape and share the product vision, strategy and roadmap so they fit company goals, and win buy-in and enthusiasm for them.
• Lead cross-functional teams through planning, design, development and launch, turning the vision into shipped products.
• Learn deeply what customers need, then work with engineering and UX to turn that into product requirements and user stories.
• Set the key metrics for product performance, and analyze data regularly to guide decisions and measure success.
• Manage relationships and expectations with a broad group of stakeholders at every level of the organization.
• Run regular data-driven business reviews covering product execution and revenue and market results.

Requirements

• Candidates from any industry or from a non-traditional career path are encouraged to apply if they meet the required qualifications.
• Required:
• At least 8 years of product management experience in SaaS, IaaS or PaaS.
• A track record of launching successful products and driving product strategy.
• Strong analytical skills, using quantitative and qualitative data to make product decisions, win executive buy-in and reach measurable outcomes.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at every level and present to internal and external audiences.
• Solid technical, analytical and UI/UX design understanding, with the ability to go deep while keeping the big picture in view.
• Initiative, ownership and accountability to clarify vague priorities, handle conflicting input and push work forward on ambiguous, complex challenges.
• A bachelor's degree in computer science, engineering or equivalent practical experience.
• Desired:
• Experience building products or services for APIs or developer experience.
• Experience working with telecommunications or other regulated ecosystems.

Conditions

This is a remote role based in the United States. Candidates in CA, CT, NJ, NY, PA or WA are not eligible to be hired.

You may occasionally be asked to travel for in-person project or team meetings, and to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

The role is open to candidates outside California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C. and Washington State. The pay information below applies only to candidates hired in those locations.

Estimated pay for Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $188,240 - $235,300.

Estimated pay for New York, New Jersey, Washington State, or California outside the San Francisco Bay area: $199,280 - $249,100.

Estimated pay for the San Francisco Bay area, California: $221,360 - $276,700.

Starting salary depends on permissible, non-discriminatory factors such as skills, experience and geographic location.

Applications are intended to be accepted until 11/12/2026, but this may change based on business needs.

The company welcomes applicants from all backgrounds.

Benefits

• Competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program and more. Offerings vary by location.
• The role may be eligible for the equity plan and the corporate bonus plan.
• Roles are generally eligible for health care insurance, a 401(k) retirement account, paid sick time, paid personal time off and paid parental leave.