Staff Content Designer - Receive

Description

The company is building a fairer, more open financial system. It moves £6 billion every month for over 12 million people and says it is only 2% of the way to its goal.

You will work with the cross-functional teams in Receive, a squad that helps millions of people and businesses get paid.

Receive covers everything from a new business's first customer payment to friends splitting a restaurant bill, and to large companies taking in millions of pounds, dollars or yen.

Every payment matters, whatever its size or how it is made.

You will also join the Content Guild and work regularly with content colleagues across the company.

You will help put people and businesses in control of their money by changing a system the company sees as broken and greedy.

Responsibilities

• Learn who your customers are and build a deep understanding of what they need.
• Discover, design and deliver simple, well-crafted, intuitive experiences that customers want to use.
• Test where AI and automation can add real value for customers, applying design thinking throughout.
• Work with engineering to design content systems, prompts and agents, and set QA standards and what good output looks like.
• Decide which content needs come first and deliver the projects with the greatest impact across several teams.
• Influence teams and stakeholders to raise customer focus, creativity and content quality across the squad.
• Protect the company brand and make sure it is applied with care.
• Work with designers in other squads to create one seamless experience for customers.
• Own design projects from start to finish.
• Show how content design leads on customer-facing AI experiences.
• Define quality for the squad and show it in everything you ship.
• Work where marketing communication meets product design.

Requirements

• An accomplished Staff Content Designer with extensive experience shipping high-quality consumer products.
• A deep understanding of AI, with clear views on how it should be used and how its underlying systems should be designed.
• Comfortable with complexity and ambiguity, and able to collaborate well in those conditions.
• A high standard of quality, with the ability to deliver it yourself and help other designers do the same.
• Influential and inspiring, with the ability to work in a culture built on autonomy and empowerment.
• Highly empathetic toward customers and colleagues.
• A trusted partner who builds strong working relationships across the business.
• This is probably not a fit if your experience is mainly in marketing content, advertising, copywriting, journalism or social media and you have no hands-on experience in content design or UX.

Conditions

The company welcomes applications from all backgrounds, particularly from under-represented groups, and works to build diverse, equitable and inclusive teams.