Sr. ServiceNow Presales Technical Lead

Description

The company designs, builds, manages and modernizes mission-critical technology systems that people depend on every day.

The consulting unit is the company's fastest-growing business. It works with enterprises worldwide on critical technology modernization and digital transformation, serving clients in sectors such as healthcare, financial services and manufacturing.

Responsibilities

• Act as the lead technical authority and advisor on the largest strategic client pursuits, guiding senior client stakeholders through complex transformation work.
• Turn difficult business problems into scalable ServiceNow architecture, and link business goals to technical delivery so enterprise roadmaps take shape.
• Lead the technical solution from first discovery through proposal writing and handover to delivery. Work with executives, sales leaders and delivery teams to build architectural visions, run technical workshops and fit each solution to client timelines, budgets and long-term goals.
• Design end-to-end ServiceNow solutions that connect client business aims to resilient, future-ready architecture.
• Run detailed needs assessments and convert functional and nonfunctional requirements into clear technical specifications.
• Build use cases, process flows and architecture blueprints using current business analysis methods.
• Compare complementary and competing technologies and recommend balanced, cost-effective platform setups for each client.
• Advise enterprise leaders on which short-term and long-term modernization initiatives to prioritize.
• Lead strategic presales discussions, technical presentations and interactive demonstrations for prospects and existing clients.
• Work with business development to write technical proposals, solution architectures and roadmaps that win competitive bids.
• Help clients through complex decisions by explaining the business value and return on investment of ServiceNow.
• Work with ServiceNow architects, developers and project managers so the move from presales design to delivery is smooth.
• Coordinate with alliance partners, software vendors and subject matter experts to bring specialist offerings into one coherent client solution.
• Keep delivery teams aligned to protect client satisfaction, scope and budget.
• Drive adoption of newer ServiceNow capabilities such as AI-driven workflows, automation and industry modules.
• Share best practices and reusable architecture patterns across the consulting profession.
• Find new expansion opportunities in existing client accounts to grow digital transformation and platform maturity.

Requirements

• You are an experienced ServiceNow architect and presales leader who enjoys solving complex technical problems that deliver real results for clients. You know the platform well and have the business sense to speak with enterprise leaders. You keep learning, including emerging areas such as enterprise AI and automation. You focus on lasting value for mission-critical operations and work openly across disciplines, regions and cultures.
• Required: 15+ years of experience in ServiceNow architecture, development and deployment.
• Required: 10+ years in presales or supporting business development.
• Required: 5+ years of consulting with clients, acting as a trusted advisor.
• Required: thorough technical command of Now Assist, ITSM, ITOM, CMDB, HAM/SAM, CSM, GRC/IRM, HRSD, PCM, FSO and HCLS-SM.
• Required: actively leads client conversations on ServiceNow's newest offerings, including AI Control Tower, MoveWorks/Employee Works, Armis and Veza.
• Required: solid grounding in healthcare/life sciences, finance/capital markets, oil and gas, manufacturing and other industries.
• Required: a clear ability to influence, collaborate and build relationships with key stakeholders, vendors and cross-functional teams.
• Required: ServiceNow Certified Master Architect (CMA) and ServiceNow Certified Technical Architect (CTA).
• Preferred: experience in digital workplace, security, cloud and application modernization.
• Preferred: executive relationship building.
• Preferred: experience overseeing ServiceNow delivery teams or owning client satisfaction.
• Preferred: past experience helping stakeholders quantify risks and build mitigation and remediation strategies.

Conditions

The company does not currently require employees to be fully vaccinated against COVID-19.

If you are hired to work at a client, customer or partner site, you may need to show proof of vaccination under that site's COVID-19 policy.

Those who believe they qualify may apply for a medical or religious accommodation before employment starts.

Benefits

• The company invests in your career growth and continuous learning.