Sr. Program Manager - Seller Experience (Remote)

Description

The company offers technology solutions and consulting services to clients. It is headquartered in Irvine, California, has more than 1,200 employees across the United States, and runs field offices in Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas and San Francisco.

The company blends a startup feel with the stability of a scalable business, and it helps IT executives gain an edge through Integrate, Automate, Innovate.

This senior role owns the seller experience across the sales process and works to remove whatever slows sellers down.

You will build and run a seller listening program that surfaces productivity barriers, turns those findings into ranked process and technology changes, and takes each change through analysis, design, documentation, training, adoption and measured business impact.

Sellers are the function's customers. You will learn from them through observation, feedback and data, set productivity benchmarks and health metrics, and manage intake for seller tool, system and process requests across Revenue Operations.

Working with HR, IT and revenue leaders, you will also lead new seller ramp acceleration, change management and adoption for every Revenue Operations initiative. Success is judged by adoption, productivity and sales results as well as delivery, and adoption is what counts as done.

Responsibilities

• Seller listening: set up and lead a seller advisory board whose members are nominated by regional sales leaders, and speak for the field within Revenue Operations.
• Seller listening: collect and analyze feedback, workflow observations and productivity data to find what holds back selling.
• Seller listening: track seller satisfaction and experience by region, segment and role.
• Seller listening: keep a ranked backlog of productivity opportunities and improvement work.
• Process and adoption: lead continuous improvement that simplifies sales processes, cuts administrative work and raises seller output.
• Process and adoption: assess current processes, find inefficiencies and design solutions that scale and produce measurable results.
• Process and adoption: write and maintain process documentation, standards and governance across Revenue Operations.
• Process and adoption: drive rollout, training and adoption of new processes, tools and capabilities.
• Process and adoption: manage intake, prioritization and roadmap planning for seller-facing process and technology changes.
• Measurement: define and maintain KPIs for seller productivity, adoption, effectiveness and experience.
• Measurement: build reports and performance benchmarks that show the impact of Revenue Operations work.
• Measurement: measure and report realized value, including productivity gains, efficiencies and adoption outcomes.
• Measurement: work with leadership to spot trends, risks and opportunities that improve sales execution.
• Onboarding and ramp: work with POH, sales leadership and IT to keep improving onboarding and ramp for new sellers.
• Onboarding and ramp: build frameworks, measures and programs that shorten time to productivity for new sellers.
• Onboarding and ramp: support role-based enablement, certification and readiness programs tied to sales motions and business goals.
• Onboarding and ramp: monitor ramp results and recommend changes based on performance data and seller feedback.
• Change management: lead change efforts for Revenue Operations initiatives so that adoption holds and behavior changes stick.
• Change management: design communication, training and reinforcement that increase seller engagement and use.
• Change management: advocate for sellers in cross-functional decisions, making sure productivity and experience count in priorities and trade-offs.
• Change management: set adoption measures and accountability to confirm success and business impact.
• Cross-functional work: partner with Sales Leadership, HR, Marketing, IT, Finance, Customer Experience and Transformation teams on seller-focused solutions.
• Cross-functional work: build alignment across groups and influence outcomes without direct authority.
• Cross-functional work: lead through collaboration, data-driven decisions and a customer-first approach with sellers as the primary customer.

Requirements

• Bachelor's degree required.
• Advanced degree preferred.
• 7+ years in Sales Operations, Revenue Operations, Business Operations, Process Improvement, Sales Enablement or a related function, including at least 3 years leading enterprise programs from strategy through execution.
• Proven expertise in process improvement methods. Lean or Six Sigma (Yellow Belt or higher), or comparable training and experience, is strongly preferred.
• Experience building and running customer, employee or seller experience programs, including structured feedback and listening methods.
• Track record leading process improvement from discovery and analysis through implementation, documentation, training, change management and measurable adoption.
• Experience designing and managing structured feedback programs such as advisory boards, seller councils, surveys, voice-of-the-customer programs, workflow observations or similar.
• Strong analytical and quantitative skills, including setting performance baselines, defining success metrics and explaining insights to executives.
• Experience with CRM, ERP, sales enablement and related business systems, and a solid grasp of seller workflows and revenue processes.
• Experience working across Sales, People Operations, IT, Marketing, Finance and other functions to drive organizational change.
• Experience supporting onboarding, training, certification, adoption or enablement programs that improve employee productivity and performance.
• Ability to influence stakeholders and create alignment across organizations without direct authority.
• Strong executive presence and excellent written, verbal and presentation skills, including presenting recommendations and results to senior leadership.
• Highly organized, able to manage several priorities and deliver results in a fast-paced, changing environment.

Conditions

This is a remote position.

Actual pay depends on location, experience, skill set, performance, licensure and certification, and business needs. Ranges for other locations may differ.

Estimated pay range is $160,000 - $175,000 USD.

Some positions may also be eligible for variable incentive pay, such as bonuses or commissions, which is not part of base salary.

The company is an equal opportunity employer and makes employment decisions based on qualifications, merit and business needs.

Benefits

• Comprehensive medical, dental and vision plans covering you and your dependents.
• 401(k) with employer match, 529 college savings plan, health savings account, life insurance and long-term disability.
• Competitive compensation.
• Training and development programs.
• Major offices stocked with snacks and beverages.
• A collaborative culture.
• Work-life balance and generous paid time off.