Sr Learning Product Analyst

Description

Primary Function of Position

The Sr Learning Product Analyst supports the ongoing development, enhancement, and operation of the organization’s learning products, technologies, and platforms, including learning management systems (LMS), learning experience platforms, digital learning tools, and related integrations. This role combines product management, business analysis, technical problem-solving, and practical knowledge of enterprise learning technologies to help deliver scalable solutions that meet learner, business, and operational needs.

The position works closely with product management, engineering, support teams, and learning partners to gather and clarify needs, translate them into well-defined requirements and user stories, and support enhancements through testing, release, and adoption. The Sr Learning Product Analyst also helps evaluate incoming requests, present recommendations to product governance teams, investigate complex learning product and platform issues, and coordinate cross-functional resolution.

Essential Job Duties

Partner with product management to gather, analyze, and translate business, learner, and system needs into clear product requirements, user stories, acceptance criteria, process flows, and supporting documentation.

Develop a strong functional and technical understanding of learning products, technologies, and platforms, including learner access, content delivery, learning pathways, assessments, credentials, permissions, notifications, analytics, and integrations, as applicable.

Use knowledge of learning technology administration and configuration to evaluate requests, investigate issues, validate expected behavior, and recommend sustainable solutions without serving as the primary administrator for each platform.

Prepare and present enhancement requests, business needs, platform issues, solution options, and recommendations to product governance and core team stakeholders.

Work directly with learning partners to understand their goals, clarify requirements, assess platform capabilities, and guide requests toward appropriate product, configuration, process, or support solutions.

Partner with product management, engineering, IT, and other technical teams to refine requirements and support the delivery of out-of-the-box and custom functionality across learning products and platforms.

Analyze the impact of proposed design and configuration decisions, including implications for learner experience, business processes, integrations, reporting, interoperability, maintainability, and future upgrades.

Support product backlog management, refinement, prioritization, release planning, and delivery tracking in partnership with product management and engineering.

Develop and execute User Acceptance Testing plans, test scenarios, and test scripts, and coordinate business validation of new functionality, fixes, and learning product and platform changes.

Investigate complex learning technology issues, identify potential root causes, document findings, and coordinate with support, engineering, IT, product management, and technology providers, as appropriate, through resolution.

Provide leadership for learning product and platform support activities by assisting with triage, prioritization, escalation, stakeholder communication, and coordination of cross-functional resolution.

Identify recurring support issues and recommend product, platform, process, training, or documentation improvements that reduce support demand and improve the user experience.

Support go-live planning, release communications, change management, post-release validation, and stabilization activities.

Facilitate or participate in cross-functional meetings, providing clear status updates, recommendations, decisions needed, risks, dependencies, and next steps.

Research learning products, technologies, and platforms, including LMS capabilities and emerging digital learning tools, and industry practices to recommend practical improvements to the learning technology ecosystem.

Exercise independent judgment and strong problem-solving skills while escalating significant product, technical, compliance, or operational risks appropriately.

Requirements

• Required Skills and Experience
• Working knowledge of enterprise learning products, technologies, or platforms, such as learning management systems, learning experience platforms, content authoring tools, assessment solutions, or digital learning applications, including common configuration and administration activities.
• Experience performing junior product management, product analyst, business analyst, systems analyst, or similar responsibilities.
• Ability to translate business and user needs into clear requirements, user stories, acceptance criteria, workflows, and test scenarios.
• Strong technical aptitude and the ability to understand system behavior, integrations, data flows, configuration options, and dependencies.
• Experience working with product management, engineering, IT, support teams, and business stakeholders in an Agile or iterative delivery environment.
• Ability to investigate learning product and platform issues, document findings, distinguish configuration, integration, or process issues from product defects, and coordinate resolution across teams.
• Strong presentation and facilitation skills, including the ability to present needs, recommendations, risks, and status updates to cross-functional governance teams.
• Strong relationship-management skills and demonstrated ability to work directly with learning, training, or business partners
• Experience supporting UAT, release readiness, go-live activities, and post-release validation.
• Foundational knowledge of AI assistants and agents as well as evolving AI trends
• Strong written and verbal communication skills, with the ability to make technical information understandable to nontechnical stakeholders.
• Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple priorities and follow work through completion.
• Experience supporting enterprise systems in a medical-device, healthcare, or other regulated environment is preferred.
• Required Education and Training
• Three or more years of experience with enterprise learning products, technologies, or platforms, including exposure to configuration, troubleshooting, testing, reporting, integrations, or administration.
• Bachelor’s degree in product management, business, information systems, learning technology, computer science, engineering, or a related field, or equivalent practical experience.
• Ideally 3 years of relevant experience in product analysis, product management, business analysis, systems support, learning technology, or enterprise applications.

Conditions

Hybrid; 3 days in office, 2 days remote per week

Preferred Skills and Experience

Experience with one or more learning technologies, such as Totara or other LMS platforms, learning experience platforms, content authoring and management tools, assessment or credentialing solutions, learning analytics, or simulation and digital learning applications.

Familiarity with Agile product delivery, backlog refinement, user-story development, acceptance criteria, and release planning.

Experience partnering with learning organizations or supporting enterprise learning products, technologies, or platforms.

Familiarity with APIs, data integrations, identity management, system permissions, and reporting concepts.

Experience with Jira, Azure DevOps, or a comparable product and development work-management platform.

Knowledge of interoperability across learning technologies, including content standards, data exchange, and the integration of complementary learning tools.

Additional Information

Due to the nature of our business and the role, please note that the company and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at the company Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether the company Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any the company role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.