CRM IT Product Owner - US Oncology

Description

The company runs digital engagement tools for its U.S. Oncology business, used by healthcare providers (HCPs) and patients.

This is a hands-on product owner role focused on building and maintaining data-driven engagement experiences. You will work with the Activation Engineering Lead to adapt global platform designs into local solutions that get the right information to the right people.

Responsibilities

• Lead the technical build and daily upkeep of Salesforce Life Science Cloud, Marketing Cloud and Data Cloud.
• Support pilots of Agentforce to automate customer interactions and improve field force productivity.
• Carry out the technical plan for omnichannel journeys, so that Data Cloud triggers real-time, personalised actions for field reps inside the CRM.
• Build and maintain API-first and event-driven integrations between Salesforce and oncology data sources such as claims and EHR feeds.
• Lead a squad of engineers through daily Scrum and Kanban work, run code reviews and enforce DevSecOps standards, including CI/CD and automated testing.
• Review technical deliverables from external partners to confirm they meet internal architecture principles and code quality expectations.

Requirements

• A bachelor's degree or equivalent experience.
• At least 5 years of experience in CRM or related customer engagement work.
• Deep technical experience with Veeva CRM and/or Salesforce Life Science Cloud, including configuring Data Cloud and Marketing Cloud.
• Skill in RESTful API design and Event-Driven Architecture (EDA) with tools such as MuleSoft or Kafka.
• Proven experience leading engineering squads, managing technical debt, and working with GitFlow and CI/CD pipelines.
• Ability to explain technical trade-offs to IT partners and turn business requirements into technical designs.
• Preferred: hands-on experience or certifications in Salesforce Agentforce, or building autonomous agents with Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG).
• Preferred: deep understanding of U.S. Oncology, including HIPAA, claims data, EHR models and regulatory considerations.
• Preferred: proficiency in AWS or Azure cloud services, especially serverless computing (Lambda/Functions) or data warehousing (Snowflake).
• Preferred: experience managing Managed Services or System Integrator (SI) partners to ensure code quality and adherence to architecture blueprints.

Conditions

The role is based in the office at least three days per week on average, with some flexibility around individual needs.

The annual base pay ranges from $127,352 to $191,028. Actual pay depends on factors such as market location, job knowledge, skills and experience.

Hourly and salaried non-exempt employees receive overtime pay for qualifying hours.

The position is at-will, and the company may change base pay or other discretionary pay at any time, based on individual or team performance and market factors.

Full details of benefit plan participation are provided with a job offer.

Posted 23-Oct-2026.

The company welcomes applications from all qualified candidates and provides accommodation on request.

Benefits

• Short-term incentive bonus eligibility.
• Equity-based long-term incentive program for salaried roles.
• Retirement contribution for hourly roles.
• Commission eligibility for sales roles.
• Qualified 401(k) retirement plan.
• Paid vacation, holidays and leave.
• Medical, prescription drug, dental and vision coverage, under the terms of the applicable plans.