Sr. Digital Product Manager

Description

The company works on chronic conditions, aiming to spot risk earlier, coordinate care carefully, and support patients through each stage of their health journey.

Its work aims to cut emergency visits, improve outcomes, and help patients live fuller lives.

The role reports to the VP of Digital Product and sits within a Digital Product team made up of engineers, clinicians, and operators.

Responsibilities

• Own the telephony and video visit product area, covering voice and IVR, the contact center, and video visit platforms.
• Carry out the product vision and roadmap for these areas day to day.
• Set the product vision, KPIs, and outcomes with product, clinical, and operations leaders and stakeholders.
• Run ongoing product discovery and act as the voice of the customer for patients and care teams who connect by phone and video.
• Lead the interdisciplinary team toward its goals, helping it pick the most pressing problems and deliver user-driven solutions that improve clinical workflows, cut administrative work, and improve the patient experience.
• Work with engineering, data science, and analytics within the company's Agile SDLC to ship high-impact solutions.
• Manage relationships with telephony and video visit vendors and platform partners, covering requirements, integrations, and roadmap alignment.
• Track the market and competitors in telehealth, video visits, cloud telephony, CCaaS, digital health, and value-based care.
• Help improve Digital Product team practices, including product operations, backlog hygiene, and sprint delivery.
• You will be the subject matter expert for how patients and care teams connect by phone and video, and you will be comfortable working through ambiguous problems to bring clarity.

Requirements

• A bachelor's degree in a relevant field.
• At least 5 years of product management experience.
• At least 4 years working at a healthcare delivery organization or on a technology product in an agile setting.
• Experience leading digital patient experience work across voice, video, and mobile, web, or omnichannel.
• Hands-on experience with telephony and contact center platforms such as CCaaS, IVR, or call routing, and/or telehealth and video visit platforms.
• Preferred: a proven understanding of digital health ecosystems, clinical workflow technology, and healthcare data interoperability.
• Preferred: a proven track record in healthcare technology, ideally in value-based care, population health, or digital health platforms.
• Preferred: familiarity with rules that govern telephony and virtual care, such as HIPAA and state telehealth requirements.

Conditions

Hybrid-remote work, with in-person time at the office, clinics, or patient homes as needed.

Annual base salary of $108,500 to $136,000, plus a target annual bonus of 15%.

Final pay depends on location, experience, and qualifications.

Benefits

• Medical, dental, and vision insurance, plus employee assistance programs.
• Employer-paid and voluntary life and disability insurance.
• Health and flexible spending accounts.
• Performance-based bonus program and a 401k with employer match.
• Financial wellness resources.
• Paid holidays, vacation, and sick time.
• Paid birthgiving, bonding, sabbatical, and living donor leave.
• Family forming services through Maven Maternity at no cost.
• Physical wellness perks and mental health support.
• An annual professional development stipend.