Solutions Consultant Sydney (ANZ)

Description

The company runs a customer engagement platform that lets brands send personalized messages and experiences across channels, with AI handling decisioning and optimization.

The company is growing quickly worldwide. It is headquartered in New York and has offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Sao Paulo, Singapore, Seoul, Sydney and Tokyo.

The team is kind, approachable and driven. It values teamwork, high standards, balance between work and life, and equitable growth and opportunity inside and outside the company.

People who do well here act on their own judgement, take ownership, stay open to other views and move quickly when things change.

Responsibilities

• Advise prospective customers during the sales process as a trusted expert, bringing product knowledge, strategy and best practice.
• Focus mainly on small and medium business accounts across ANZ.
• Lay the groundwork for long-term customer partnerships from the pre-sales stage.
• Act as a technical thought leader across general business verticals, customer types and regions.
• Combine storytelling and sales with a clear explanation of how the technology delivers value, so prospects trust the company's capabilities and team.
• Present the company's newest AI capabilities, such as decisioning, content optimization and AI agents, to its most sophisticated customers.
• Work with sales, marketing, security and product teams, and contribute to product strategy, positioning, pricing and packaging discussions.
• Build your leadership skills while staying curious about technology.

Requirements

• Communicate exceptionally well in writing and speaking, follow up consistently, and show prospects that you listen and understand their problem.
• Be a true team player.
• Stay intellectually curious and see the value in learning how your work affects others.
• Have experience selling into accounts that have a sophisticated pre-sales consulting or sales engineering team.
• Bring experience in pre-sales engineering, technical account management or customer success.
• Have domain knowledge in at least two of: AI, SaaS, mobile, APIs, marketing automation, marketing analytics, or programming (even just HTML).

Conditions

Based in the Sydney office, with travel of up to 40% at peak times.

Hybrid ways of working are supported.

The company is an equal opportunity employer and encourages you to apply even if you do not meet 100% of the criteria.

AI tools help screen applications and may amount to solely automated decisions, while recruiters make every hiring decision; you can opt out of AI-assisted review on the application form and ask the talent team about your other rights.

Benefits

• Benefits differ by location, and details for your country come with any offer.
• Pay that is competitive and may include equity.
• Retirement plan and employee stock purchase plan.
• Paid time off you can take flexibly.
• Medical, dental, vision, life and disability cover.
• Fertility benefits and equal paid parental leave.
• Career pathing, learning platforms and a yearly learning stipend.
• An in-office experience designed to build community, team connections and new ideas.
• An annual company-wide Volunteer Week and donation matching.
• Employee resource groups that offer support within the company.
• A collaborative, open and fun culture.