Software Engineering PMTS

Description

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Job Category

Software Engineering

Job Details

About Salesforce

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Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Principal Member of Technical Staff (PMTS), Unified Observability

At Salesforce, trust is our 1 value, and the Trusted Services organization builds the security, resilience, and data governance capabilities that thousands of customers rely on every day. Our Event Monitoring team is building on its deep foundation in event data to deliver a single, coherent platform for metrics, logs, and traces across Salesforce. Our charter is to give customers one place to troubleshoot and reason about behavior across multiple services. You'll be joining an established team as it takes on a major new initiative, with room to shape the architecture, the data model, the customer experience, and how the team evolves.

How We Build: AI-First

Unified Observability is being built with an AI-first engineering strategy. AI assistants are core to how we design, write, review, test, and operate our software. Engineers on this team are expected to:

Use AI coding assistants throughout the development lifecycle: scaffolding services, generating tests, drafting migrations, reviewing diffs, and debugging production issues

Drive design conversations with AI in the loop — exploring tradeoffs, generating alternatives, and stress-testing assumptions before committing to an approach

Build internal tooling and agents that automate repetitive engineering work (PR triage, on-call runbooks, log analysis, capacity planning)

Develop strong judgment about when to lean on AI and when to slow down - verifying generated code, catching subtle hallucinations, and owning the final result

Share patterns, prompts, and workflows that make the rest of the team faster

We're looking for engineers who are genuinely curious about AI as a craft tool, and want to push the boundary on what an AI-augmented team can ship.

Responsibilities

• Work closely with Product Management to align and steer cross-functional architectural decisions.
• Lead the technical design and end-to-end delivery of features, from architecture to production operation.
• Drive cross-team alignment with partners on data ingestion, query performance, and cost boundaries.
• Define how Unified Observability cleanly integrates with existing products and telemetry sources: instrumentation standards, data onboarding, access control, and a graceful path from per-team tooling to a shared platform.
• Use AI tools throughout your day, for code generation, refactoring, test authoring, code review, and investigation. We expect AI use to be part of how the work gets done, not an afterthought, and we look to senior engineers to model what great AI-assisted engineering looks like.
• Raise the engineering bar across the team through technical mentorship, design reviews, and clear written communication.
• Help shape team practices, hiring, and engineering culture as the team scales.

Requirements

• 10+ years of software engineering experience, with 3+ years in a technical leadership or principal-level role.
• Hands-on experience with Claude Code or similar agentic coding environments.
• Comfort using AI assistants in your engineering workflow, with judgment about where they accelerate the work and where careful human review is still essential.
• Ability to decompose product requirements into parallel engineering workstreams and drive execution across a small team.
• Full-stack engineering ability: deep proficiency in Java (strong API design, data modeling, and service-layer architecture), plus hands-on front-end/UI development experience building modern web interfaces with frameworks such as React or Lightning Web Components (LWC).
• Demonstrated experience operating distributed, multi-tenant systems at scale, with hands-on knowledge of observability and streaming systems such as OpenTelemetry, Kafka, and large-scale telemetry stores (HBase, ClickHouse, or equivalent time-series databases), and dashboarding with Grafana.
• A collaborative, low-ego working style. You write clearly, ask good questions, and build consensus around the right technical direction without needing to win every debate.
• A bias toward measurable customer outcomes and a willingness to be accountable for them.
• Preferred Qualifications
• Background in observability, monitoring, telemetry pipelines, SRE/on-call tooling, or incident response systems.
• Familiarity with OpenTelemetry and OCSF standards
• Experience with the OpenTelemetry ecosystem (collectors, semantic conventions, instrumentation libraries) and query languages such as PromQL.
• Familiarity with high-cardinality metrics, distributed tracing, and log aggregation at scale.
• Experience building data-visualization and dashboard UIs — charts, time-series views, and interactive query experiences for large telemetry datasets.
• Experience leading technical strategy across platform and product organizations, including capacity planning and cross-team dependency management.
• A track record of mentoring senior engineers and shaping engineering culture at team or org scale.
• Why This Role
• You'll join the established Event Monitoring team as it takes on a major new initiative, with a clear product vision, strong PM and design partnership, and meaningful technical headroom to set the long-term direction. The work is visible, the customer impact is direct, and as the solution grows into a foundational platform across the organization, so does the leadership scope of this role. We're committed to building an inclusive team where engineers from a range of backgrounds and experiences can do their best work - if this sounds like the right next chapter, we'd love to hear from you.
• Unleash Your Potential
• When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.