ServiceNow Business Data Analyst

Description

The company is hiring a ServiceNow Business Analyst with strong data analysis skills to support a large federal IT modernization program. The work connects business process knowledge, ServiceNow configuration and data-driven insight, helping agencies improve workflows, reporting and performance.

This is a full-time role with no travel and no minimum clearance required to start. The employee type is regular.

Responsibilities

• Act as the main contact between business stakeholders and the ServiceNow development team, defining, documenting and validating requirements.
• Gather and refine functional and technical requirements for new ServiceNow modules, enhancements and integrations.
• Analyze, model and map business processes to ServiceNow workflows to improve automation and efficiency.
• Help design dashboards, KPIs and performance analytics for executive and operational reporting.
• Validate, cleanse and transform data to keep ServiceNow data accurate and reliable.
• Support testing, coordinate user acceptance testing and prepare change-management documentation.
• Write user stories, acceptance criteria and test scripts within Agile or SAFe frameworks.
• Support compliance with federal data governance, security and accessibility standards.
• Provide ongoing support for process optimization, training and knowledge transfer.

Requirements

• Required: Ability to obtain EOD.
• You have a bachelor's degree in Information Systems, Business Administration, Data Analytics or a related field.
• You have 10+ years of experience in business or systems analysis, including 3+ years supporting ServiceNow implementations.
• You understand ITIL and ITSM processes and how they map to ServiceNow modules.
• You have experience with ServiceNow Reporting, Performance Analytics and CMDB data structures.
• You are proficient in data analysis, visualization and query tools such as Excel, Power BI or SQL.
• You communicate clearly in writing and in person, and engage stakeholders well in federal environments.
• You interpret technical data and explain insights to non-technical audiences.
• Desired: ServiceNow Certified System Administrator (CSA) or Certified Business Analyst (CBA).
• Desired: Experience with ServiceNow ITAM, ITOM or HRSD modules.
• Desired: Working knowledge of Agile or SAFe frameworks and of Jira or Azure DevOps.
• Desired: Familiarity with federal data standards, Section 508 compliance and FISMA or FedRAMP environments.

Conditions

Salary depends on factors including geographic location, federal contract labor categories and wage rates, relevant experience, specific skills, education and certifications.

The posted range is the national average, since the role can be worked from more than one location.

Proposed salary range: $90,300-$189,600.

The company offers flexible work arrangements and competitive compensation.

Benefits

• Comprehensive benefits including healthcare, wellness, financial, retirement, family support, continuing education and time off.
• A flexible time off benefit and access to learning resources.