Service Reliability Engineer

Description

The team supports deployments of releases for the company's self-service products, such as kiosks and auto bag drops. An R&D team builds the releases, and this role takes them and deploys them safely into customer environments across frontend, middleware and backend components.

Roughly 70% of the work is deployments and the change management around them, from receiving a request to implementation. The other 30% is automation: alerting, monitoring and deployment scripts that make deployments faster and more reliable.

Responsibilities

• Deploy R&D releases, upgrades and fixes for self-service products such as kiosks and auto bag drops across frontend, middleware and backend components.
• Run pre-deployment checks and post-deployment verification to confirm products work before handover.
• Roll back deployments when necessary and work with R&D to fix deployment issues.
• Arrange deployment windows with customers, sites and internal teams, including out-of-hours work where required.
• Keep deployment runbooks and documentation current and pass knowledge on to support teams.
• Receive and work through requests (RITMs) from customers and internal teams.
• Prepare change requests (CRs) with implementation, test and rollback plans.
• Review change requests raised by other engineers for quality and completeness.
• Implement approved changes and close them with the correct records.
• Take on change and admin work for other engineers so they can focus on technical delivery.
• Build and tune monitoring and alerting for self-service products.
• Write and maintain deployment scripts and pipelines that make deployments consistent and repeatable.
• Automate routine operational tasks to cut manual effort.
• Troubleshoot deployment and production issues, resolving them or escalating to R&D.
• Support high severity incidents and join the standby roster.
• Help set up environments for new projects, including AWS infrastructure and deployment pipelines.

Requirements

• 2 to 5 years of experience in deployment, DevOps, SRE, platform or application support.
• Experience deploying and supporting applications in production.
• Good working knowledge of ITIL change management, including RITMs and change requests.
• Scripting skills in PowerShell and Python for automation and deployments.
• Experience with CI/CD pipelines, monitoring and alerting.
• Experience with AWS and with Windows and Linux environments.
• Kubernetes experience is a strong advantage.
• ITIL or AWS certifications are a plus.
• Organized, detail-focused and able to work with minimal supervision.
• Clear communicator, comfortable working with R&D, customers and teams across time zones.

Conditions

Full-time position.

Job ID R38075, job family Service Reliability Engineering.

Work can be onsite, hybrid or fully remote.

Equal opportunity employer: applicants are considered without regard to protected characteristics.

Benefits

• Competitive salary, with an individual and company annual bonus.
• Vacation and holiday paid time off.
• Health insurance and other competitive benefits.
• Online learning hubs with technical and soft skills training for professional development.