Senior UX/ Experience Designer

Description

The Prudential Long Term Care team is hiring a Senior Experience Designer to help shape, improve and grow PrudentialPeak, a well-being and longevity portal for policyholders and their families.

The role sits within the business team and acts as both UX and product design lead and strategic partner. You will turn customer needs, business priorities and input from several functions into clear, accessible and engaging digital experiences.

You will work with marketing, product, technology, operations, data and compliance to deliver more personalised features, stronger capabilities and deeper engagement. You will help connect customer insight, business goals and design decisions across the whole experience.

You will bring experience architecture, product strategy and human-centred design skills to improve the end-to-end journey, extend the site to other Prudential products, and explore ways to serve more customer groups. The work is fast-moving and often ambiguous, so you will need to frame problems, influence decisions across teams and keep work moving.

Responsibilities

• Turn customer needs, behavioural insights, business priorities and operational limits into practical design recommendations.
• Build information architecture, experience flows, prototypes and digital touchpoints that deliver measurable customer and business results.
• Spot patterns across customer journeys, service interactions and stakeholder needs, and use them to propose new products, experience fixes and roadmap priorities.
• Use human-centred methods to define problems, generate ideas, test assumptions and refine solutions for key moments in the journey.
• Produce wireframes, concepts and interactive prototypes quickly, guided by user stories and journeys.
• Work alongside developers, marketing partners, product owners and business experts to design solutions that can be built.
• Write evidence-based recommendations that set out the customer need, business case, expected impact and delivery implications.
• Explain design choices using customer insight, usability and accessibility standards, business objectives and industry practice.
• Plan and run collaborative sessions that help cross-functional teams agree on problems, priorities, concepts and decisions.
• Review existing experiences to find friction, root causes, accessibility gaps, unmet needs and chances for measurable improvement.

Requirements

• At least 6 years in product design, UX or a similar design role, with a portfolio showing end-to-end digital product thinking, interaction design, user-centred problem solving and measurable impact.
• Experience in an agency or corporate setting, ideally on a consumer product in financial services, insurance or a related sector.
• Strong hands-on skill in research and usability testing, information architecture and site mapping, journey mapping, user flows, wireframing, prototyping, visual interface design and workshop facilitation.
• Experience working across several business units and functions to reframe complex business problems as customer and experience problems, and to find workable routes forward.
• Ability to work both with others and on your own in a fast-moving cross-functional setting, spotting needs, defining next steps and driving work with little direction.
• Good command of information architecture, taxonomy, content strategy, plain language and accessibility.
• Experience working in lean or agile teams.
• Basic knowledge of front-end development and how to support its integration.
• Skill in turning design outputs, research findings and expected outcomes into clear written stories, presentations and decision materials for stakeholders and leaders from varied backgrounds.
• Essential competencies: build trusted relationships across marketing, product, technology, operations, compliance and business teams, and invite different views to reach shared decisions.
• Essential competencies: bring fresh ideas, curiosity and practical suggestions that improve customer experience, team processes and business results.
• Essential competencies: seek and act on constructive feedback, combine different perspectives to strengthen work, and give thoughtful, respectful feedback on existing designs.
• Essential competencies: use evidence, insight and sound judgement to weigh trade-offs, make recommendations and keep work aimed at customer and business goals.
• Essential competencies: communicate clearly so teams understand the customer problem, the design reasoning and the proposed next step, and lead by example.
• Essential competencies: question existing thinking constructively, listen closely, ask timely questions and use logic and customer insight to choose the best solution for Prudential and its customers.
• Essential competencies: explore customer needs, behaviours, motivations and pain points with openness and rigour, and use what you learn to shape more useful, accessible and relevant experiences.
• Tools: Figma, including component libraries, design systems, prototyping, collaboration and developer handoff.
• Tools: UserZoom, UserTesting.com or comparable research and usability testing platforms.
• Tools: Miro.
• Tools: Jira or a comparable agile delivery tool for documenting requirements, tracking design work and working with product and technology partners.
• Tools: PowerPoint.

Conditions

Prudential must include the salary range for this role under state-specific laws when hiring residents in applicable locations. The range is $89,000.00 to $147,000.00. Final pay may vary within this range based on factors such as location, candidate experience and skills.

Equal opportunity: Prudential will not discriminate on the basis of protected characteristics.

Some benefits may not apply to part-time employees scheduled for fewer than 20 hours per week.

The company, Inc. of the United States is not affiliated with Prudential plc, which is headquartered in the United Kingdom.

Benefits

• Competitive base salary, with yearly bonus potential at every level.
• Eligibility for a discretionary annual incentive. Any award depends on the program rules and factors such as individual and company performance.
• Medical, dental, vision, life insurance and disability insurance.
• Paid time off and leave of absence, including parental and military leave.
• 401(k) with company match of up to 4%.
• Company-funded pension plan.
• Wellness reimbursement of up to $1,600 a year for items that support personal well-being.
• Work and life resources covering parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education benefit that helps fund traditional college enrollment toward an approved degree and many accredited certificate programs.
• Employee stock purchase plan: shares bought at 85% of the lower of the start or end price of the purchase period.