Senior Technical Program Manager, DGX Cloud Infrastructure Operations

Description

The company is hiring a senior technical program manager to lead infrastructure operations across its DGX Cloud platform, a large-scale AI cloud environment.

You will work with engineering, operations, and reliability teams to raise service health, improve infrastructure availability, and tighten execution.

The role suits a senior program leader comfortable in deeply technical work who can turn complicated signals into clear priorities, aligned plans, and outcomes that can be measured.

Responsibilities

• Run complex technical programs covering infrastructure operations, service health, operational readiness, and platform reliability.
• Work with engineering, operations, and reliability teams to make infrastructure easier to see and to speed up issue resolution.
• Build and maintain coordinated program plans that track milestones, dependencies, risks, and success metrics across several teams.
• Set up and lead cross-functional operating rhythms for execution tracking, issue reviews, customer concerns, and leadership updates.
• Turn operational data, telemetry, and incident trends into ranked actions, each with a named owner and a measurable closure plan.
• Improve the tools and processes used to monitor infrastructure health, operational risk, and recovery progress.
• Plan readiness for maintenance windows, infrastructure changes, and large operational transitions.
• Get teams focused on the issues with the greatest effect on infrastructure performance and service quality.
• Explain progress, tradeoffs, risks, and recommendations to both technical and leadership audiences.

Requirements

• You have 12+ years of experience in technical program management, infrastructure program management, or a related role on large-scale cloud or platform environments.
• You have led complex programs across engineering and operations teams.
• You have worked on infrastructure reliability, observability, operational readiness, or service health initiatives.
• You can turn technical complexity into structured plans, decisions, and communication suited to executives.
• You have managed dependencies, risks, and blockers across matrixed organizations.
• You understand cloud infrastructure, distributed systems, or large-scale platform operations well.
• You hold a bachelor's degree in computer science, engineering, or have equivalent experience.
• Nice to have: experience with AI infrastructure, accelerated computing, or high-performance computing environments.
• Nice to have: a record of improving service health, infrastructure availability, or operational metrics at scale.
• Nice to have: experience working closely with infrastructure, reliability, or observability teams.
• Nice to have: a history of building scalable operating mechanisms that improve execution across an organization.

Conditions

The base salary range is 200,000 USD to 322,000 USD, set by your location, experience, and the pay of people in similar roles.

This is an existing vacancy.

Applications will be accepted at least until November 1, 2026.

The company uses AI tools in parts of its recruiting process.

The company is committed to an inclusive workplace and is an equal opportunity employer that does not discriminate on protected characteristics.

Benefits

• The company is widely regarded as one of the most sought-after employers in technology and offers highly competitive pay and a full benefits package.
• Details of the benefits for you and your family are available on the company's benefits website.