Senior Success Architect - Qualified

Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the 1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

As a Success Architect / Sr. Success Architect on Qualified’s Customer Success team (part of Salesforce), you’ll own the successful implementation and adoption of our Agentic Marketing Platform for new and existing customers, working hands-on with Piper — our AI SDR Agent — to transform how customers run sales and marketing. This is a hands-on implementation and architecture role , not a traditional support function. Remote, based out of UK, supporting our European customer base.

What You’ll Actually Be Doing

Architect customer solutions that integrate Qualified with Salesforce, marketing automation platforms (Marketo, Pardot, HubSpot), and GTM systems — designing lead flows, routing logic, qualification criteria, and data architecture for 30–60 day implementations

Lead customers end-to-end through onboarding, implementation, and adoption of the Qualified platform and Piper, working across marketing and sales teams to ensure clean data, scalable processes, and measurable outcomes

Design lead lifecycle systems — from capture through qualification and handoff — including lead scoring models, lead-to-account attribution, and multi-touch campaign tracking

Build integrations and automations that connect Salesforce, marketing automation, and Qualified seamlessly, using APIs, webhooks, and platform-native connectors where appropriate

Act as a trusted advisor across the customer lifecycle — running Strategic Business Reviews, driving renewal/expansion conversations, and using pipeline and engagement data to optimize performance

Partner cross-functionally with Product, Engineering, Sales, and Marketing to bring customer feedback back into the platform

You’re Our Person If...

You have 5–7 years of hands-on experience (Success Architect) or 7–10+ years (Sr. Success Architect) in marketing operations, revenue operations, solutions consulting, or technical implementation roles — with real depth in marketing automation and Salesforce integration

You have deep working knowledge of Salesforce CRM and modern marketing automation platforms (Marketo, Pardot, HubSpot, or Eloqua) — not just surface-level; you should be comfortable designing lead flows, scoring logic, and integrations

You understand lead lifecycle architecture, lead routing, attribution modeling, and data governance — the operational foundations that make Piper succeed

You’re comfortable with technical implementation concepts: APIs, webhooks, data mapping, UTM frameworks, CRM field architecture, and HTML/CSS/JavaScript basics

Degree or equivalent relevant experience required

Even Better If...

You hold a Salesforce Admin certification

You have hands-on experience with Qualified, Piper, or similar AI-driven conversational marketing platforms

You’ve worked in a revenue operations or marketing operations role where you owned systems, integrations, and GTM tech stacks — not just managed processes

You come from a high-growth B2B SaaS environment where you’ve managed multiple concurrent customer implementations and cared deeply about data quality and scalable processes

You have experience with lead routing platforms (LeanData, ChiliPiper, etc.) or marketing automation workflows at scale

You think like an architect, not just an executor — you ask “how do these systems talk to each other?” and “what data flows do we need?” before diving into the work

You speak additional European languages — useful for supporting our broader customer base across EMEA

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.