Developer Success Engineer

Description

Developer Success Engineering at Inngest is a unique combination between hands-on engineering, problem-solving and human connection.

Inngest builds novel infrastructure for AI-first companies, which means we’re creating first-of-its-kind solutions. And as an infrastructure company, helping the developers that use us to succeed is mission critical.

As a Developer Success Engineer, you’ll be the bridge between our product and the people who use it.

You’ll work directly with developers: helping plan their architecture, solving problems, debugging issues, offering guidance, and ensuring they get the most out of Inngest. Just as importantly, you’ll feed those learnings back into the product — helping us refine docs, shape features, and eliminate friction wherever possible.

This is an engineering role at its core, but much of your day will involve supporting developers and troubleshooting issues. We want you to have the autonomy to make this role your own while ensuring our users get the support they need.

As with any support, there will be miscellaneous questions and concerns like billing, compliance, to a 5,000-word message generated by a user’s AI agent. Being able to investigate properly and help users with any concern is important here. As an engineer yourself, provide the kind of support you'd want to receive from a vendor.

Responsibilities

• Deliver expert-level support to developers, from simple implementation troubleshooting to in-depth architectural guidance. Be an active presence to our enterprise users.
• Be a prominent voice on behalf of our users on our internal product planning discussions.
• Track down and document bugs, working closely with the engineers on solutions.
• Identify and document feature requests, proactively uncover opportunities for product improvements, and help get them prioritized
• Contribute to both internal and public-facing documentation, use cases and examples.
• Support sales-led POCs.
• Develop and improve internal tools and integrations that optimize our support workflows and enhance the overall developer experience and make delivering support better and easier.
• Ideal candidate
• Expertise in TypeScript development, with openness to new languages (eg. Python, Golang).
• Knowledge and experience with queueing systems
• Outstanding written and verbal communication skills
• Ability to quickly understand and debug complex technical issues
• A track record of helping other developers succeed
• Deep empathy for developers and commitment to excellent developer experience
• Bonus points
• Experience working with Inngest
• Experience measuring customer success
• Experience with infrastructure
• What your first 90 days will look like
• First week: You’ll learn how we work as a team and our approach to support and sales. You’ll dive into dogfooding our product and begin to understand how it works architecturally, and how our users work with it. You’ll begin to shadow our existing support rotation to learn about how things work.
• By day 30: You’ll dive in daily to help developers and our support inbox. You’ll have joined a few sales calls to learn about solutions engineering and supporting PoCs.
• By day 90: You’ll have iterated on our workflow for delivering customer support and build or suggest a couple of tools to help make this workflow better. You’ll have set up a way to organize feedback and issues from users to our product team. You’ll have provided feedback on our product that will have led to improvements.
• What we build with
• Support: Plain, Slack channels for enterprise customers, Discord
• Backend: Go, Postgres, Redis, PubSub, FoundationDB and… Inngest (of course)
• Frontend: TypeScript, React & Next.js. Tailwind, Tanstack, & Radix primitives
• GraphQL and REST APIs
• Hosted on bare metal, GCP, AWS, and Vercel
• Github, Linear, Slack, Notion, Figma
• What makes us great
• Besides working with an amazing and supportive team, and a competitive salary, we also have some pretty killer perks. Here are some benefits of working at Inngest:
• Hybrid SF office: Based in or near San Francisco so we can collaborate in person a few days a week.
• Unlimited PTO: And we actually mean it. Take the time off you need.
• 100% covered health insurance premiums: for you and all dependents. Literally the best insurance we can find.
• Company equity: Own a piece of what we're building.
• Personal development & education: Monthly stipend for productivity tools and to develop your skills in your role.
• Employer HSA contributions: Monthly contributions to your Health Savings Account.
• Medical & Dependent Care FSAs: Set aside pre-tax dollars for eligible expenses.
• Paid Parental leave: Whether your little one arrives through birth, adoption, or a special delivery from the stork, we offer paid time off to focus on your growing family.
• Brand-new MacBook: The equipment you need to hit the ground running.